Assistant Manager, Sales Operations

Sales Operations San Jose, California


Description

Responsibilities

  • Direct interaction with customers for order acknowledgement and delivery schedule 
  • Order management from entering the order in SAP to final shipment.
  • Maintain communications with HQ to delivery management through the complete logistical cycle from factory to customer
  • Work closely with Sales Account Managers, Operations, Accounting, and Logistics.
  • Secure customer data to open new accounts or to increase credit limits
  • Liaison between Customers and Operations
  • Maintain open line of communication with customers to ensure product requirements are met in a timely manner
  • Hub reconciliation
  • Ad hoc and interval reporting on business progress
  • Will coordinate with corporate headquarters to ensure materials are provided according to schedules
  • Will provide input to management, marketing and sales on current product support from HQ, backlog issues, and other potential schedule issues
  • Data consolidation and analysis including but not limit to customer forecast, monthly sales tracking, order backlog, and other sales related generation
  • Work closely with Sales Account Manager and Operation Manager for product planning and order management
  • Deliver order creation, RMA, sample distribution, Sales analysis, Sample Distribution
  • Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner

Requirements

  • Minimum of 5-10 years sales operations experience in semiconductor industry
  • Bilingual in English and Chinese or English and Korean are preferred
  • Excellent verbal and written communication skill
  • Outstanding analytical and interpersonal skills
  • Strong proficiency with office software including PowerPoint, Excel, Word
  • Experience in SAP for Sales Operation
  • Experienced with sales operations process, logistic, and inventory management 
  • Bachelor's Degree preferred