Accessibility Analyst

Customer Success Toronto, Ontario


As an Accessibility Analyst, you will join a team responsible for scoping, testing, reporting, and delivering detailed analyses of customers’ websites and mobile apps. Companies ranging from enterprise multinationals to mid-size nonprofits turn to us for expert guidance to ensure that users with disabilities can use their digital properties. Thorough, user-centric, and easy-to-understand documentation is paramount to our competitive advantage and our customers’ success.

Our ideal candidate will be:

  • A customer service individual who brings professionalism, credibility, and engagement to every interaction.

  • One who can translate technical terminology into easy-to-understand language

  • A detail-oriented, process-driven analyst with attentiveness for the smallest details

  • An adaptable multitasker who can independently prioritize multiple complex projects and adjust to accommodate unexpected changes

  • A technically curious learner who continually seeks new information to stay relevant and prepared for solution enhancements and operational process changes, adjusting for both customer and team needs

  • An influential team player who excels at building relationships with internal and external stakeholders

What you will be doing

  • Perform accessibility tests on individual pages in line with Siteimprove’s testing standards

  • Use the Siteimprove platform to uncover trends in accessibility compliance and provide a comprehensive analysis of customers’ digital properties

  • Learn, understand, and stay current with accessibility guidelines (Web Content Accessibility Guidelines 2.1, Section 508, and Accessibility Conformance Testing rules)

  • Build and maintain competency with screen readers and other assistive technology to complete accessibility test reports

  • Collaborate with Customers to achieve accurate Scopes of Work for manual accessibility testing projects

  • Contribute to group efforts aimed at delivering accessible websites, mobile apps, and content by conducting quality assurance evaluations and documenting results in concise, clear language using Siteimprove’s templates

  • Identify and explain trends across a multitude of test cases against a set of web pages for senior leadership

  • Facilitate conversations and present testing results with customers’ multi-disciplinary teams

  • Review artifacts and deliverables from peers to ensure they accurately represent or improve upon our processes, procedures, the internal accessibility knowledgebase

  • Work concurrently on multiple projects and balance competing deadlines in an agile environment

  • Assist in the development and presentation of remediation strategies

  • Perform other duties as assigned

What we require of you

  • Bachelor's degree in Business Administration, Communications, Marketing, or related field, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities

  • Travel as needed; may include weekends

What we'll love about you

  • Proficiency in web accessibility guidelines (WCAG 2.1, Section 508, and ACT-R)

  • Proficiency in Microsoft Windows (Outlook, Word, Excel, & PowerPoint)

  • 1+ years of experience performing accessibility testing

  • 1+ years of experience using screen readers such as JAWS, NVDA, VoiceOver, Talkback, and others.

  • Self-starter with a demonstrated record of acquiring knowledge beyond what is needed to complete assigned tasks

  • Superior ability to communicate clearly in writing and verbally

  • Excellent time management, organizational, and planning skills

  • Strong attention to detail

  • Experience in direct sales, project management, or client communications

What you'll love about us

Siteimprove is a people-centric company driven by the desire to make the internet better for all. We thrive on putting the customer first and developing the potential of our employees. Here, you’ll be surrounded by highly talented colleagues, which means there’s always someone to learn from. The many opportunities for personal growth that we offer are a direct consequence of the rapid growth we are experiencing as a company. Our amazing growth journey clearly shows that there’s big potential in creating a better and more inclusive web for all, which is what Siteimprovers do.

In addition, we hope you’ll appreciate:

  • Great and inspiring company culture. Read more about the Siteimprovers and our inclusive, people-centric culture in this section here:

  • Rest and relaxation. 3+ weeks paid time off, 11 paid holidays, which includes 1 floating holiday of choice.

  • Comprehensive benefits. National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!

  • Prepare for the future. 401(k) with a company match to provide a better future in your retirement years.

  • Development opportunities. We are growing which in turn provides opportunities to grow both personally and professionally.

How to apply

Click on the APPLY NOW button to submit your application.

Equal Opportunity Employer – Minorities, Women, Disabled & Veterans Encouraged to Apply. “EEO is the Law” poster can be found at:

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