Regional Vice President, Sales (ANZ Installed Base)
Description
Regional Vice President, Sales (ANZ Installed Base)
About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and in over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
About the Role:
As Regional VP of Sales, you will lead a team of senior Enterprise Account Managers across the ANZ region, focusing on customer retention, driving growth through expanding relationships with our installed base of customers and ensuring their long-term success. We seek a high achiever with strong sales and leadership experience in customer retention and account expansion, a deep understanding of strategic go-to-market leadership, and creative client engagement strategies. Operational excellence, including Salesforce hygiene, accurate forecasting, and implementation of clear sales KPIs, will be crucial to achieving success in this role. You will coach and mentor the sales team to maximize customer retention, increase deal sizes, and build long-term customer partnerships. In this role, you’ll report directly to the AVP of Sales (ANZ) based in Sydney.
What You’ll Do:
- Lead and support the team in driving customer retention, upsell, and cross-sell initiatives within our installed customer base.
- Develop and execute strategies focused on growing revenue through deepening customer relationships and expanding current account value.
- Take responsibility for helping run our Melbourne and Sydney offices. Create a culture of inclusiveness and earned success.
- Ensure operational excellence by maintaining high Salesforce hygiene, accurate reporting, and forecasting of sales activities, and implementing measurable KPIs.
- Provide guidance in customer meetings, ensuring customers see the ongoing value of Sitecore’s solutions and services.
- Help the team craft value adding proposals for customers.
- Collaborate cross-functionally with Customer Success, Marketing, and Product teams to ensure a unified approach to customer retention and satisfaction.
- Ensure a customer-first mindset throughout the team, focusing on long-term partnerships and success.
- Actively engage with customers post-sale to ensure continued satisfaction and opportunities for growth.
- Oversee the identification and development of account expansion strategies for key customers.
- Support customer success efforts to minimize churn, and proactively address potential risks to customer relationships.
- Drive demand generation and awareness campaigns that target installed base customers to maintain engagement and encourage account growth.
What You Need to Succeed
- Proven 5+ years of experience leading Enterprise Sales teams, with a focus on customer retention and growth in a SaaS environment.
- Strong track record in successfully managing and expanding relationships with existing customers.
- Expertise in upselling, cross-selling, and delivering customer value over time.
- Demonstrated operational excellence, including expertise in Salesforce hygiene, accurate forecasting, and sales KPI implementation.
- Established presentation, negotiation, and executive engagement skills, with the ability to navigate complex sales cycles.
- Experience driving teamwork and cross-functional collaboration to align sales strategies with broader business objectives.
- Consultative selling experience with a customer-focused approach.
- Demonstrated passion for customer success and a strong desire to build long-term relationships.
- Strong business acumen and the ability to align customer needs with Sitecore’s offerings.
Why you should click ‘Apply’:
Sales and Customer Success are key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy. Our growth strategy focuses not only on acquiring new customers but also on growing our relationships with existing ones, making this role pivotal in our long-term success. We also prioritize operational excellence and teamwork across departments to achieve sustainable growth. Growth for us means growth for you and your career.