VP, Professional Services, North America
Description
Location: Central and Eastern US time zones
About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
About the Role:
This position will be a leader for the services team, strategic member of the North America field team, and trusted advisor and services executive for key customers and solution partners.
What You’ll Do:
- Reporting to the Global VP of Service Delivery, and part of the Customer Value Realization organization, you will grow, manage and evolve the Services function in the region. You will also partner with the President of North America’s field team to position Sitecore’s offerings to our prospects and customers.
- Oversee the Services Sales team to drive bookings, billings, revenue, and margin
- Collaborate with the VP of Services Operations and the other global VP counterparts to define frameworks and engagement models that optimize customer success, team staffing, margins, utilization, and overall customer engagement
- Lead the regional Advisory and Delivery teams to ensure the offerings and capabilities are aligned with our customers’ needs and are successfully and consistently delivered
- Lead the regional Customer Success team to drive successful customer outcomes & strong customer ROI including increasing product adoption, expansion, advocacy, and renewal rates
- Partner with the Product Support and teams to maximize effectiveness across the organization in service to our customers
- Partner with the Learning team to ensure customer adoption as we enable their success on the platform
- Collaborate with Marketing to celebrate customers' success through advocacy and cross-customer interactions
What You Need to Succeed:
- Experience in enterprise software or Software-as-a-Service (SaaS)
- Experience in leading professional services teams for technical products
- Experience in implementing and driving usage, adoption, and renewals
- Mid-market/enterprise customer experience with the ability to communicate effectively with customers at the executive level as needed
- Proven success working within a highly matrixed organization and establishing strong relationships across the organization
Additional Skills That Could Set You Apart:
- Experience on web content management (WCM), ecommerce, CRM, and marketing technology solutions
- Experience in Sitecore products specifically a huge plus
- Experience in cross-organization collaboration and communication skills
Why You Should Click ‘Apply’:
Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore. Growth for us means growth for you and your career.
Great team and company culture! You can find out more about our company culture in the Sitecore team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
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