Senior Developer (ServiceNow)

Engineering & Technology Kuala Lumpur, Malaysia


About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values  are what drive and unite us across the globe. 

About the Role:

Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we are looking for a skilled Senior Developer to join our dynamic and innovative Engineering team. As a Senior Developer of the Frontend Enablement Services (FES) team, you will be working directly with Cloud Operations teams, Cloud Automation teams, and Product Development teams of All Sitecore Cloud offerings. You will be the primary driver to deliver the Customer enablement and Operations enablement services to our internal and external customers via ServiceNow based Sitecore self-service portals. 

What You’ll Do:

  • Act as active driver to securely implement and maintain customer enablement services such as Service Catalogs, Cloud Service Status, Cloud Service Consumption Report, Cloud Availability.
  • Act as active driver to securely implement and maintain operation enablement features such as Service Delivery, Incident Management, Change Management, Availability reporting.
  • Act as active driver to securely integrate Service Automation to improve the Service Delivery.
  • Act as active driver to securely integrate internal and external systems with Sitecore Self Service portals.
  • Participate in ServiceNow platform maintenance and upgrade activities.
  • Act as a proactive team member in development team to demonstrate high competency on team technology stack, Sitecore products, delivery process.


What You Need to Succeed  

  • Solid experience in software development with strong experience in JavaScript and ServiceNow Development.
  • Track record using HTML, CSS, Bootstrap, and Angular.
  • Track record using PowerShell or any other scripting/programming language for automation tasks, ideally in a cloud environment.
  • Understanding of ITSM/CSM of ITIL Framework.
  • Good experience with version control system.
  • Good experience with unit testing and integration testing.
  • Experience in programming principles such as SOLID, DRY, KISS, YAGNI, clean code & refactoring.
  • Practical knowledge in Azure Cloud Services.
  • Experience in Agile and Scrum ceremonies best practices.

Additional Skills That Could Set You Apart:

  • Advanced ServiceNow development and Update set based Release Management experience, Integrations with ServiceNow
  • Experience in using development tools such as Visual Studio, VSCode or equivalent.
  • Experience in C#, Asp.Net, SPA hands on development experience.
  • Experience with Continuous Deployment practices, Azure DevOps or Teamcity
  • Good knowledge of networking, web application architectures, micro-services and related technologies 
  • Good experience in SAFe principles


Why you should click ‘Apply’:

  • Growth! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
  • Great team and company culture! You can find out more about our company culture and learn about our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.


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