L1 & Business Support Engineer
Description
About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands the Power To Build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
The Opportunity:
As an L1 & Business Support Engineer, you will be a member of the Product Support Services Team. You will interact with Sitecore customers and partners upon raised technical and business cases related to the Sitecore product portfolio, as well as Sitecore support teams around the globe.
To ensure proper 24x7 service periodic work during irregular hours/weekends/late shifts (according to the preliminary agreed scheduling and with additional compensation) is required.
What You’ll Do:
- As part of the L1 support team, your goal would be to build communication regarding the raised incident to promptly identify the problematic area
- You will collect required diagnostics data, and either resolve the incident by providing documentation references or connect the customer with the appropriate L2 support team
- Continuous learning of different Sitecore products and how they interact with each other is an important part of the day-to-day activities in this role
What You Need to Succeed:
- Strong verbal and written English skills
- Understanding of the modern web applications architectures & technologies
- Ability to quickly switch task context with strong problem-solving skills
- Be passionate about improving customer experience with our products
Skills that would set you apart:
- IT or Technical graduate and/or experience working within a large enterprise environment
- Infrastructure or web administrative skills
- Troubleshooting or customer support experience
Why you should click ‘Apply’:
- Growth! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
- Great team and company culture! You can find out more about our company culture and learn about our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.
How we hire
At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.