SaaS Operations Change Engineer

Operations Athens, Greece


About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers.

A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

About the Role:

SaaS Operations is a continuously evolving domain. Change is coming from the continual improvement and evolution of our SaaS products, the tools we use to run our operations and our ability to resolve unforeseen events in production. Change is a driver for better customer experience in general but can also negatively impact the experience if poorly executed.

As SaaS Change Engineer you will work closely with our Change Lead in preparing and executing changes to our SaaS software platforms. The ideal candidate will have a strong understanding of SaaS Operations, Change Management and Project Management methodologies to be able to work collaboratively with cross-functional engineering teams to ensure successful implementation of changes while minimizing impact to end-users.

What You’ll Do:

  • Assist the Change Lead in developing and implementing change management plans to ensure successful adoption of changes to our SaaS software systems
  • Develop and maintain Change Management processes, tools, and templates to support effective change management
  • Provide regular updates to the Change Lead on the progress of change initiatives, including metrics, risks, and issues
  • Analyze change impact and risk assessments to identify potential issues and develop mitigation plans
  • Ensure that change management documentation is up-to-date and accurate, including change requests, change logs, and change management reports
  • Groom and maintain the change and problem backlogs

 What You Need to Succeed:

  • Strong experience in SaaS driven environment, software operations or change management
  • Experience with change management tools and methodologies, such as ITIL, Agile, or Lean Six Sigma
  • Knowledge about NoSQL databases like Redis, ElasticSearch, MongoDB, etc.
  • Knowledge about Infrastructure automation frameworks like Ansible, Terraform, etc.
  • Understanding of containerization and microservices technologies
  • Strong working knowledge of Linux and understanding of Linux-based software stacks

Additional Skills That Could Set You Apart:

  • Hands-on experience with ITSM tools like Jira Service Desk, Service Now, etc.
  • Knowledgeable about on-call management tools like OpsGenie, PagerDuty, etc.

Why you should click ‘Apply’:

  • We are passionate about modern technologies and growing! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feels it’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
  • Great team and company culture! You can find out more about our company culture, a typical day in the Engineering team, and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for its award-winning Culture by Comparably.
  • Great benefits! We offer a competitive compensation package including a competitive base salary, annual bonus, and strong benefits program.

How we hire:

At Sitecore, we put a lot of care and time into whom we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.

Sitecore is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

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