Software Engineer

Customer Success Sofia, Bulgaria


About Us: 

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at 

About the Role: 

As a Software Engineer, you will be a member of the Product Support Services Team, responsible for assisting Sitecore’s implementation partners with best practices guidance, troubleshooting complex customizations, reverse engineering, and significantly contribute towards ramping up and developing the team. 

Sitecore implementations are handled by their network of partners. Because of the complex nature of Sitecore’s products, their partners often need assistance in mapping customer requirements to implement best practices. The Software Engineer will work with partners to understand customer requirements and determine the proper implementation approach. In addition, the Software Engineer may troubleshoot implementations that are experiencing complex performance or functional issues. 

Ultimately, the Software Engineer solves problems that developer cannot solve. 

Sitecore will provide all necessary training on the Sitecore system. You will work with a team of business people and technologists who are smart, experienced and great fun to be around. 


What You Need to Succeed: 

  • Experience working with Microsoft technologies (ASP.NET, C#, Visual Studio, SQL Server, IIS) 
  • Understanding of object-oriented programming concepts and client-server software architecture 
  • Experience working with data structures and creating software algorithms
  • Experience troubleshooting software development projects
  • Intermediate or higher written and spoken English 


Additional Skills That Could Set You Apart:

  • Experience in frontend technologies such as JavaScript, HTML, CSS 
  • Experience configuring load balancers and other network equipment 
  • Experience configuring Windows-based servers 


  • Competitive compensation
  • 25 days Annual Vacation
  • Additional health insurance
  • Sports activities card
  • Public transport coverage
  • Unlimited access to online trainings
  • Flexible working hours
  • Team events and a kitchen full of fresh coffee, fruits, and snacks

Why you should click ‘Apply’: 

  • Growth! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career. 
  • Great team and company culture! You can find out more about our company culture and learn about our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic. 


How we hire 
At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.


#LI-Remote, #LI-Sofia

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