Cloud Solutions Engineer
Description
Cloud Solutions Engineer (Kuala Lumpur)
About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
About the Role:
Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we’re looking for a skilled Cloud Solutions Engineer with a solid background in Computer Science, with CMS knowledge and Cloud administration experience, to join our Managed Services team.
What You’ll Do:
- Provision, support and maintain our customer's cloud and on-premise environments and Sitecore products.
- Implement and maintain tools for monitoring and operations.
- Implement and maintain tools for logging and reporting.
- Troubleshoot and resolve issues in non-production and production environments.
- Respond to service disruptions while maintaining SLA uptime.
- Participate in a 24/7 on-call rotation along with our other engineers. Will need to carry laptop when on-call and have internet and phone access.
- Proactive monitoring to ensure that issues are being identified and addressed in real-time.
- Collaborate with customers and engineering for new release planning.
- Develop and maintain documentation on operational procedures.
- Automate and streamline production operations and processes (PowerShell/MS runbook).
- Execute scheduled maintenance and optimization services.
- Assist in infrastructure design, estimating, and communicating with clients and prospects.
What You Need to Succeed
- At least 3 years of client technical support experience.
- Excellent command of English.
- Infrastructure and network knowledge.
- Network and application security knowledge.
- Application support experience.
- Experience with Load Balancing Solutions.
- Azure / Cloud administration experience, including scripting and automation.
- Database knowledge in MySQL, MS SQL, MongoDB.
Additional Skills That Could Set You Apart:
- Experience with Cloud and Sitecore is an advantage.
- Experience with load testing tools is a plus.
- Experience with CDN/WAF solutions is a plus.
- Knowledge of Sitecore, Adobe, Wordpress or other CMS
- 24x7 on-call experience.
Why you should click ‘Apply’:
- Growth! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
- Great team and company culture! You can find out more about our company culture and learn about our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.
How we hire
At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.