Deal Desk Analyst

Corporate IT Dublin, Ireland


About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at


Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.


About the Role:

The Deal Desk Analyst will partner with sales teams on building, reviewing, approving standard and non-standard quotes by providing guidance and recommendations on deal pricing, commercial structure and contract terms. Deal Desk Analyst will also liaise with key stakeholders across Sales Management, Legal, Finance, Product & Pricing, Services in securing approvals all in-line with Sitecore’s financial and strategic objectives.


What You’ll Do:

  • Collaborate with Sales Teams in building commercial quotes for customers, including our largest and most strategic accounts 
  • Review, approve or reject all standard and non-standard quotes to ensure compliance with Sitecore’s Empowerment Rules
  • Work closely with cross-functional teams such as Sales Management, Legal, Finance, Product & Pricing, Services, Sales Operations to facilitate the deal process, including deal approvals
  • Provide confident, rational, and supported arguments for any deals that you may reject because of pricing policy, deal structure, commercials, or legal T&Cs by maintaining deal governance and enforcing compliance
  • Identify, develop, and implement productivity improvements so Deal Desk function scales with Sitecore’s broader business - Defining and managing projects to deliver further operational efficiencies
  • Enabling and advising Sales Teams and other stakeholders on pricing, quoting, on-boarding process and best practices 


What You Need to Succeed

  • 5+ years of experience in a deal desk, finance, contracts, sales operations, or revenue role; software/Xaas experience required
  • BS or MBA Business Administration; CPA or CMA certificate preferred but not required
  • Having knowledge of revenue recognition and accounting principles e.g., IFRS, US GAAP
  • A thorough understanding of the sales process and the ability to navigate and progress long, complex sales cycles
  • Self-motivated and able to work under pressure, dependable with deliverables and deadlines, able to multi-task
  • Flexible to work extended hours during peak periods, especially end of financial periods/quarters
  • Occasional travel may be required

Additional Skills That Could Set You Apart:

  • Excellent interpersonal and communication skills, with the ability to communicate and influence at a senior level; must be able to foster and maintain strong partnering relationships with sales and other internal departments.
  • Excellent Excel and analytical skills, proficient in PowerPoint
  • Proven experience in Salesforce CPQ


Why you should click ‘Apply’:

  • Growth! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
  • Great team and company culture! You can find out more about our company culture and learn about our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.


How we hire

At Sitecore, we put a lot of care and time into who we hire. We believe that to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.


Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.