Associate Cloud Operations Engineer

Engineering & Technology Canada


Description

About Us: 

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe. 

 About the Role: 

As an Operations Engineer in our Cloud Operations team, you will assist our global list of companies using Sitecore Cloud services and features to run mission-critical applications. You will work directly with the engineering teams to assist customers making use of the many Sitecore capabilities. You will also work directly with customers to provide the world class support that drives customer success. 

What You’ll Do: 

  • Learn the groundbreaking cloud technologies that power Sitecore Cloud 
  • Monitor health of all Sitecore Cloud services and ensure support activities are completed within predefined SLAs 
  • Proactively respond to outage or service level downgrade scenarios 
  • Interact with cloud and Sitecore technologists around the world and resolve customer issues 
  • Drive customer communication during critical events

What You Need to Succeed  

  • 3 or more years of experience working in a support role or another technical area such as Dev Ops engineering or SRE 
  • In-depth knowledge of network structure, web application architectures, micro-services, and related technologies 
  • Strong customer focus & multi-tasking skills
  • Self-starter who is excited about technology
  • Troubleshooting and support experience
  • Excellent English verbal and written communication skills
  • College degree in Engineering or equivalent experience

Additional Skills That Could Set You Apart:

  • Experience troubleshooting applications and infrastructure in an enterprise environment 
  • Relevant Microsoft certifications (such as MCSE or MCSM) 
  • Solid knowledge cloud services such as Azure, AWSand container virtualization 
  • Hands-on experience with Continuous Deployment practices, TeamCity or Jenkins tools
  • Experience working in large enterprise environments

Why you should click ‘Apply’: 

  • Growth! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
  • Great team and company culture! You can find out more about our company culture and learn aboutour commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably. 
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic. 

How we hire 

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you. 


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