SaaS Operations Engineer

Corporate IT Kuala Lumpur, Malaysia


About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

About the Role/ The Opportunity:

As an engineer of the SAAS Operations team, you will be working directly with the production systems behind all Sitecore SAAS offerings. You will be executing SAAS operations required for end-to-end service delivery to our customers and resolving incidents as a level 3 support engineer. You will be coached in these efforts by a senior engineer. You will collaborate with global colleagues from the SAAS operations team, as well as with colleagues from product engineering, product management and platform engineering.

This is your chance to enter a dynamic team working with exciting SAAS technologies. Your work will be critical for the future success of Sitecore and Sitecore’s customers alike.

What You’ll Do:

  • Monitor and manage applications, databases, and web servers to proactively predict and prevent impending issues and maintain 24/7/365 Service Availability
  • Application and infrastructure deployment
  • Execute backup and maintenance procedures
  • Database administration, analysis, and performance tuning
  • Documentation of process, environment, and run books 

 What You Need to Succeed

  • Bachelor’s degree in a technical field is a must
  • Experience in a SaaS driven environment
  • Experience in Containerization technologies
  • 2+ years of proven track record in Azure and/or AWS Cloud Technologies
  • Certifications and/or proven proficiency in one or more Azure or AWS technologies

Additional Skills That Could Set You Apart:

  • Strong working knowledge of Linux and understanding of Linux-based software stacks
  • Knowledge about NoSQL databases like Redis, ElasticSearch, MongoDB, etc.
  • Knowledge about Infrastructure automation frameworks like Ansible, Terraform, etc.
  • Knowledge of monitoring technologies
  • Python scripting experience is a plus
  • Hands-on experience with ITSM tools like Jira Service Desk, Service Now, etc.
  • Knowledgeable about on-call management tools like OpsGenie, PagerDuty, etc.
  • Experience with content management systems (CMS), Digital Asset Management (DAM), business process management (BPM) applications is a plus

Why you should click ‘Apply’:

  • Growth! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
  • Great team and company culture! You can find out more about our company culture and learn about our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

How we hire

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.