Support Engineer C#

Customer Success Sofia, Bulgaria


Description

We are looking for a smart, talented and highly motivated Saas Support Software Developer to join us! 

You will be a member of the dynamic Product Support Services Team, responsible for assisting Sitecore Content Hub implementation partners and customers with best practices guidance, service requests, troubleshooting complex customizations, reverse engineering, and significantly contribute towards the team. You love to analyze incidents and defects and to provide short term and long-term solutions, besides working closely with the Product and Cloud platform team to solve issues. 

You thrive to offer guidance to external developers, who are configuring the system or building customizations on top of Sitecore's products. It is expected that significant amount of time will be spend working directly with code (C#-.Net core) and cloud-based infrastructure of our Saas solution. 

We will give you the ability to use your skills and expertise in a fast-paced, challenging, and international environment. You’ll become part of a talented and dedicated team working in a fun and dynamic culture. We nurture the opportunity for career growth into architecture, analysis, project management and development team leadership. We strive to develop cutting edge technologies that will be used by the world’s best-known companies. We hope you can join us in creating and innovating one of the most user-friendly content marketing tools on the market. 

You must be legally authorized to work in Belgium. 

Your responsibilities 

  • Reproduce Level 2 support issues on reference environments 
  • Analyze support issues and translate them into understandable product defects 
  • Debug product front-end and backend code 
  • Report product defects and improvements to the Product Build team 
  • Investigate and solve operational issues 
  • Communication of service requests 
  • Analysis of technical questions and answer them in a professional manner 
  • Help optimizing the training process by identifying gaps in the e-learning material, knowledge base and documentation portal 
  • Participate in writing and improving the internal and external knowledge base by writing articles 

Technologies we work with 

  • .NET Core, C# 
  • REST API, Redis, ElasticSearch 
  • Atlassian Bamboo, Jira, Confluence, IIS 
  • Microsoft Azure, ReactJS,  Knockout JS 
  • Git, BitBucket 

Requirements 
Qualifications 

  • Bachelor’s or Master’s degree or relevant working experience 
  • Excellent knowledge of English is required, both oral and written 
  • 2+ years experience in a L2  support role of enterprise software 

 

Skills 

  • Outstanding problem solving and logical thinking skills 
  • Aptitude for understanding and utilizing web technologies 
  • Excellent communication and people skills 
  • Experience working with data structures and creating software algorithms 
  • Experience working with Microsoft technologies, including: ASP.NET MVC , C# , Visual Studio, IIS 
  • Experience in front-end technologies such as JavaScript, HTML, CSS 
  • Understanding of Object-Oriented programming concepts and client-server software architecture 
  • Client-focused and service-oriented 

Our interest is sparked if you are 

  • Smart and fun to work with 
  • Comfortable taking on a multi-functional role 
  • Client-focused and service-oriented 
  • Creative and entrepreneurial with a ‘can-do’ attitude 
  • big fan of challenges – and finding solutions to overcome them 
  • Innovative and forward thinking 
  • An aficionado of continuous delivery and all things automated 
  • Able to work well independently and as part of a team 
  • Able to thrive in a fast-paced, deadline-oriented environment 
  • Willing to take initiative to understand our business 

Do you think you have what it takes to be our new colleague? We are looking forward to your application! 

Sitecore is the global leader in digital experience management software that combines content management, commerce, and customer insights. We are the first end to end solution covering the entire content life cycle - from planning and creating content to delivering personalized experiences in real time and at scale across every channel.

Sitecore delivers highly relevant content and personalized digital experiences that delight audiences, build loyalty and drive revenue. With Sitecore’s platform, marketers can own the experience of every customer that engages with their brand, across every channel. More than 3,500 of the world’s leading brands – including American Express, Carnival Cruise Lines, easyJet, and Heineken – trust Sitecore to help them deliver the meaningful interactions that win customers for life.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Our employees are our foundation. Sitecore is built upon a diverse group of passionate, innovative, and collaborative individuals located across four continents and over 20 countriesThe Sitecore values of Foster Collaboration, Push Boundaries, Take Ownership, Cultivate Community, and Customers First are what drive and unite us across the globe. Learn more about the Sitecore values here: https://www.sitecore.com/company/our-values