Sales Order Billing Specialist

Finance & Accounting Boston, United States Manchester, New Hampshire




Main responsibilities 

  • Responsible for customer billing, invoice corrections, credit memos, invoice submission 
  • Maintain a reliable billing process and controls to ensure orders are billed on time and invoices  

are error-free  

  • Research and resolve customer A/R issues and communicate effectively and timely any unresolved issues with manager, A/R team members, and cross-functional partners (Sales, Tax, SalesOps, Order Management, Service Desk, Marketing) 
  • Manage accounts receivable customer data in accounting system 
  • Consistently document all billing correspondence in Netsuite and create reports to assist in collection efforts 
  • Investigate, resolve and manage customer queries promptly 
  • Provide customers Company related information as requested (Vendor form, W9, proof of insurance, etc.) 
  • Post customer payments and process refunds 



  • Experience managing AR with Netsuite and Salesforce 
  • Proficiency in MS Office (Outlook, Excel, Word) 
  • Intermediate Excel experience: ability to work with pivot tables and lookup functions 
  • Minimum 2 years of relevant experience 
  • Good analytical, deduction and problem-solving skills 
  • May be required to work outside of normal work hours during busy seasonal or end-of-month periods 


Skills and Qualifications 

  • Comprehensive understanding of full A/R cycle  
  • Strong attention to detail and thoroughness 
  • Excellent interpersonal and communication skills, both spoken and written, with a customer service focus 
  • Ability to be proactive and identify issues and areas of improvement 
  • Quick learner who is methodical and analytical, and possesses excellent organization skills 
  • Self-motivated, organized and efficient worker with high standards for quality of processes and results who can work independently 
  • Experience with software/technology company is preferred but not required 
  • Maintains focus and positive attitude during high volume of work while multi-tasking with changing priorities