Software Engineer (Support)

Professional Services Dublin, Ireland


About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers

Birthed from a bold vision at the turn of century, Sitecore’s content management system and digital experience platform was developed to empower marketers to deliver memorable and personalized online experiences – no developers required.

Fast forward 20 years and Over 3,400 blue chip companies including Porsche, Starbucks, Pfizer & Mercedes-Benz use Sitecore for mission-critical marketing technology and we are rightly proud of our net customer retention of over 100% 

We are headquartered in San Francisco and Copenhagen Denmark with 26 additional offices and approximately 2,000 employees joined by over 22,000 developers in our growing global ecosystem.

Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we are looking for a Junior Software Engineer to join the Product Support Services team.


About the Role: 

As a Software Engineer you will be a member of the Product Support Services Team, providing world class customer service to users of our Boxever product.

Boxever is a SaaS product which enables our customers to provide personalisation to their end users across a variety of channels. There are many ways to build experiences with Boxever so the Technical Support Team must be flexible and capable of deep-diving into platform, integration, or customer-side code.  

Sitecore will provide all necessary training on the Boxever platform.

You will work with a team of business people and technologists who are smart, experienced and great fun to be around.

The role does not require you to attend the office but some meetings in teh Dublin office in future may be required but the work can be done from home. 


What You Need to Succeed:

  • Experience working with JavaScript, Java, Python or similar languages
  • Outstanding problem solving and logical thinking skills
  • Great communication skills in English
  • Ability to work with customers and foster business relationships

Experience in the following would be a plus:

  • 4-5 years Experience supporting SaaS products
  • Experience with monitoring tools such as Prometheus, Grafana, Wavefront and Kibana
  • Experience with web API diagbostic tools such as Postman, Fiddler or Wireshark
  • Knowledge of AWS or Azure environments
  • SQL experience
  • Occasional out of hours and on-call work may be required

Why you should click ‘Apply

  • We are passionate about new technologies and growing! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
  • Great team and company culture! You can find out more about our company culture, and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.
  • Great benefits! We offer a competitive compensation package including competitive base salary, annual bonus, and strong benefits program.


How we hire:

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.