SaaS Operations Engineer

Engineering & Technology Gatineau/Ottawa, Canada


About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe. 

About The Role:

The SaaS Operations Engineer is a part of the SaaS Operations team and will be responsible for the global deployment of our SaaS solution and providing Level 2 Technical Support, including all advanced technical troubleshooting. The SaaS Operations Engineer plays an important role by liaising between Product Engineering, Product Management, Infrastructure Platform, and Level 2 Support teams globally. The ideal candidate for this role will come from the Cloud Operations of a SaaS provider with a deep understanding and appreciation of Uptime and Service Level Agreements (SLA). He/she will be highly organized and will gain in-depth expertise in our SaaS technology stack.


What You’ll Do:

  • Monitor and manage applications, databases, and web servers to proactively predict and prevent impending issues and maintain 24/7/365 Service Availability
  • Application and infrastructure deployment
  • Execute backup and maintenance procedures
  • Database administration, analysis, and performance tuning
  • Documentation of process, environment, and run books
  • As is typical of operations roles, this position may require second shift activities


What You Need to Succeed:

  • Experience in a SaaS-driven environment
  • Experience in Containerization technologies
  • 2+ years of proven track record in Azure Cloud Technologies or AWS
  • Certifications and/or proven proficiency in one or more Azure technologies

Additional Skills That Could Set You Apart:

  • Excellent written and spoken knowledge of English
  • Excellent customer facing/customer service skills
  • Superior problem solving and troubleshooting skills
  • Strong working knowledge of Linux and understanding of Linux-based software stacks
  • Knowledge about NoSQL databases like Redis, ElasticSearch, MongoDB
  • Knowledge about Infrastructure automation frameworks like Ansible or Terraform
  • Knowledge of monitoring technologies
  • Python scripting experience is a plus
  • Hands-on experience with ITSM tools like Jira Service Desk and Service Now
  • Knowledgeable about on-call management tools like OpsGenie, PagerDuty,
  • Experience with content management systems (CMS), Digital Asset Management (DAM), business process management (BPM) applications is a plus


Why You Should Click ‘Apply’:

We are passionate about new technologies and growing! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.

Great team and company culture! You can find out more about our company culture, a typical day in the Engineering team, and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

Great benefits! We offer a competitive compensation package including competitive base salary, annual bonus, and strong benefits program.


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