Solutions Architect

Professional Services Japan


Description

About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values  are what drive and unite us across the globe.

About the Role/ The Opportunity:

We are looking for an energetic and outgoing Technical Consultant with a solid background in Computer Science, with CMS knowledge and experience in IT (.NET) architecture, to join our Greater Asia Services team in Japan. 

Description

The successful candidate has excellent communication and presentation skills. You should be able to speak and write English fluently.

Key Responsibilities and Deliverables:

・Provide technical expertise to customers and help address technical questions relating to Sitecore Platform
・Communicate technical processes and implementation details to internal and external teams, both in formal documentation and verbally.
・Communicate account and project status with internal teams, including customer support and senior management and sales
・Provide advice and guidance as the Sitecore subject matter expert to ensure successful ongoing usage and adoption of Sitecore
・Design and develop innovative solutions to customer requirements using Sitecore
・Undertake discovery and education activities to identify opportunities for Sitecore usage across organizational functions and processes
・Function as a frontline technical resource for “best practice” and informal customer questions
・Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues
・Engaging with Product management as the customer advocate on product roadmap discussions
・Maintain current functional and technical knowledge of Sitecore service
・Help to document best practices in developing and using Sitecore
・Advise customers & partners on how to best use Sitecore products
・Develop statements of work and work with sales team to close them
・Work with local sales team in selling professional services
・Help manage team competencies and knowledge sharing framework

 Knowledge and Experience: 

・Industry experience with majority in Web Application space
・Excellent skills in combining business and technology
・Experience in senior role with architecture and web development
・Proven success in managing technical projects
・Excellent communication skills, able to articulate key messages very clearly
・Solid understanding of the ASP.NET technology stack
・Nice to have experience in frontend technologies such as React and Next.JS
・Openness to work with different languages & cultures
・Results orientation, you won’t be satisfied until the job is done with the right quality!
・Self-motivated, you have the natural drive to learn and pick up new challenges
・Technical/IT education, university degree
・Fluent proficiency in Japanese and good communication skills in English is preferred
・Prior experience working as a Technical Account Manager would be a plus

Why you should click ‘Apply’:

・Growth! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
・Great team and company culture!You can find out more about our company culture and learn about our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

How we hire

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.

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