Client Manager

Customer Success United States


Description

About Us:  

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com 

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.  
 
About the Role:  
 
Client Managers are part of our Client Services team and work with our clients and our team to satisfy clients’ needs and requests in a timely manner while aspiring to deliver a positive client experience. 
 
The Client Manager should have excellent communication and negotiation skills and be customer service oriented. Ultimately, the Client Manager should be able to grow our business by building successful, long-term client relationships. 

We have 1) a highly collaborative environment that allows you to deliver innovative solutions to interesting clients in diverse industries, 2) industry leading teams to both collaborate with and learn from 3) a culture that encourages employees to do their best work and advance their professional brand. 

What You’ll Do:  

  • Work in close collaboration with several clients on a daily basis to ensure that our current service offerings are making them successful 
  • Develop positive relationships with clients and act as the point of contact for all their Professional Services needs 
  • Coordinate and lead internal resource team for project execution 
  • Ensure that all projects are delivered on-time, within scope and within budget 
  • Assist in the definition of project scope, requirements, and objectives, involving all relevant stakeholders and ensuring technical feasibility 
  • Develop project plans, as well as manage requested changes to the project scope/schedule 
  • Generate new opportunities using existing services and strategic thinking to grow your client portfolio 
  • Identify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling services and cross-selling products 
  • Interact and coordinate with the sales team and other staff members in other departments working on the same account 

What You Need to Succeed   

  • 3-5 years of relevant account, project management or sales experience. 
  • Working knowledge of digital marketing and website-based solutions. 
  • Process-driven and ability to identify opportunities for continuous improvement. 
  • Solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop timelines, and coordinate teams. 
  • Ability to motivate, radiates a positive attitude and has leadership abilities. 
  • Clear ability to accomplish objectives in a wide variety of virtual and face to face meetings. You’re an excellent presenter and great at reading a room. 
  • Demonstrate high energy, passion, and an “all in” approach for the role; effectively communicate activity both internally and externally 
  • Experience working in an international environment 

Why you should click ‘Apply’:  

  • Growth!We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.  
  • Great team and company culture!You can find out more about our company culture and learn aboutour commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.   

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.   

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.  

How we hire  

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.  

  

  

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