Client Manager

Customer Success Sofia, Bulgaria


Description

About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers

Birthed from a bold vision at the turn of century, Sitecore’s content management system and digital experience platform was developed to empower marketers to deliver memorable and personalized online experiences – no developers required.

Fast forward 20 years and Over 3,400 blue chip companies including Porsche, Starbucks, Pfizer & Mercedes-Benz use Sitecore for mission-critical marketing technology and we are rightly proud of our net customer retention of over 100% 

We are headquartered in San Francisco and Copenhagen Denmark with 26 additional offices and approximately 2,000 employees joined by over 22,000 developers in our growing global ecosystem.

Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we are looking for a skilled Client Manager.

 

About the Role:

Client Managers are part of our Client Services team and work with our clients and our team to satisfy clients’ needs and requests in a timely manner while aspiring to deliver a positive client experience. Client Managers are a mix of project management and account management for our services projects.

The Client Manager should have excellent communication and negotiation skills and be customer service oriented. Ultimately, the Client Manager should be able to grow our business by building successful, long-term client relationships.

What You’ll Do:

  • Work in close collaboration with several clients on a daily basis to ensure that our current service offerings are making them successful
  • Develop positive relationships with clients and act as the point of contact for all their needs
  • Coordinate and lead internal resource team for project execution
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Develop project plans, as well as manage requested changes to the project scope/schedule
  • Meet with clients to clarify specific requirements of each project
  • Generate new opportunities using existing services and strategic thinking
  • Work with the finance team to ensure proper billing of client projects and expenses
  • Generate sales for a portfolio of clients and reach the company's sales target
  • Identify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling services and cross-selling products
  • Ability to travel, 25% or less

What You Need to Succeed:

  • 5+ years of relevant account, project management or sales experience.
  • Working knowledge of digital marketing and website-based solutions.
  • Ability and desire to understand and track trends.
  • Process-driven and ability to identify opportunities for continuous improvement.
  • Solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop timelines, and coordinate teams.
  • Ability to motivate, radiates a positive attitude and has leadership abilities.
  • Working knowledge of digital analytics and KPI’s for brand and digital initiatives is a plus.

 

Why you should click ‘Apply

  • Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
  • Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

 How we hire:

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.

 Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.