Broadcast Operations Washington, DC


Description

SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at http://www.siriusxm.com/careers

 

Position Summary:

The Infrastructure SOC Technician is responsible for monitoring, triage, incident management and technical support of the SiriusXM Broadcast Operations infrastructure in a 7x24x365 multi-shift environment.

Duties and Responsibilities:

  • Responsible for monitoring, ticketing and escalations of:  Virtual servers, databases, physical servers, network storage systems and network devices.
  • Responsible for monitoring, ticketing and escalations of IP Streaming Systems
  • Responsible for monitoring and incident management to include detection, impact assessment, isolation, remediation, and resolution of all Broadcast  network issues
  • Responsible for monitoring, triage, and incident management of 3rd party vendor services including carrier circuits, to include support for incoming calls, troubleshooting, coordination with vendors, incident tracking, and tracking of maintenance activity.
  • Supports incoming trouble reports via phone, open trouble tickets, and respond to questions about availability and operational status of services
  • Provide first level troubleshooting and remediation as prescribed in the policies and procedures related to:
    • Operations and availability of hardware infrastructure
    • Circuit, Networking, and IP issues
    • Operations and availability of applications
    • Software deployments
    • Streaming Service/Feature status and availability

Supervisory Responsibilities:

  • None.

Minimum Qualifications:

  • Associate Degree, Technical School or military training in computer systems management and monitoring or related area of equivalent experience.
  • 4 years of experience working in a 24x7x365 multi-shift environment where the main focus is monitoring and incident management.
  • Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
  • Working understanding of IP networking, switching, IP routing, fault isolation and network operations.
  • Candidates must be able to distinguish between red, green and yellow colors in order to interpret alarm priorities and be able to distinguish issues with audio streams

Requirements and General Skills:

  • Good interpersonal skills and ability to interact effectively with staff at all levels
  • Good written and verbal communication skills
  • Good organizational skills and attention to details
  • Ability to work independently and in a team environment
  • Ability to work in a fast-paced environment where focus and attention to detail is required
  • Ability to project a professional image over the phone and in person
  • Strong time management skills, with the ability to prioritize and multitask
  • Commitment to “internal clients” and customer service principles
  • Willingness to take initiative and ability to follow through on projects
  • Must be available to work a flexible schedule that could include any shift, including weekends, holidays, and overnight shifts
  • This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee.

Technical Skills:

  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)


More details about our company benefits can be found 
https://jobs.jobvite.com/siriusxm/p/cultureanddiversity! 

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.