Information Technology Irving, Texas


Description

SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at http://www.siriusxm.com/careers

 

Position Summary:

The IT Support Specialist is responsible for the day-to-day technical support for all SiriusXM end user hardware and software needs, including employees, contractors and qualified vendors. This covers support of all SiriusXM brands, including Pandora, CV, and Stitcher. This position requires the individual to act independently using skills, experiences and training to resolve client issues.  Clients will be both onsite at SiriusXM locations requiring hands-on support and remote requiring troubleshooting and assistance over the phone and/or Zoom sessions.

Duties and Responsibilities:

  • Setup, configure and provide maintenance to corporate devices, including Windows and Mac desktop/laptops, iPhones/Android/iPad devices and related hardware/software.
  • Maintain all necessary hardware and software inventories for all corporate devices.
  • Process software installation requests, both through manual installation and utilizing automation tools such as SCCM and JAMF.
  • Analyze, troubleshoot and repair corporate devices, including computer peripherals and mobile devices.
  • Support and maintain user account information including provisioning of new accounts and new access through security and system groups.
  • As needed, during peak support hours, answer helpdesk phone calls to assist clients.

Supervisory Responsibilities:

  • There are no supervisory responsibilities associated with this job.

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems or related course of study required and/or equivalent combination of education and experience preferred.
  • 3 to 5 years of previous experience in an IT technical support role required, or an equivalent combination of education and experience.
  • ACMT and/or ACiT certification, desirable.

"Due to the role being on-site, proof of full vaccination for COVID- 19 is required; the company will consider accommodations based on medical and religious reasons.

Requirements and General Skills:

  • Good public speaking and presentation skills.
  • Interpersonal skills and ability to interact and work with staff at all levels.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a team environment.
  • Ability to pay attention to details and be organized.
  • Ability to project professionalism over the phone and in person.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Commitment to “internal client” and customer service principles.
  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment. 
  • Must have legal right to work in the U.S.

Technical Skills:

  • Windows OS and hardware knowledge.
  • Apple iOS / Mac OS and device hardware knowledge.
  • SCCM and/or JAMF use for centralized management of devices.
  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
  • Proven ability to support virtual desktops and applications (Citrix).
  • ServiceNow use and knowledge.
  • Active Directory User/Computer Account administration.


More details about our company benefits can be found 
https://jobs.jobvite.com/siriusxm/p/cultureanddiversity! 

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.