AdsWizz San Mateo, California


Description

As Senior Technical Account Manager, you will be joining the Business Development team, you will be responsible for maintaining technical relations with some of our biggest publishers and partners. High degree of technical background in cloud streaming or SAAS desirable. You will become the technology and product advocate on behalf of the publishers, manage resolution of critical technical incidents, educate our customers on how to use our products to maximum value gain. In addition, you will assist with growing the business by acquiring new audio publisher customers, project managing technical integration to deploy AdsWizz's full suite of monetization solutions. We are looking for someone with an unquenchable thirst to win and a passion for helping online audio publishers to adapt to the digital world and to monetize this new channel.  The ideal candidate will thrive in our fast paced, results-driven, start-up culture.

This position is based in San Mateo, CA but involves occasional travel. The role reports to the Director, Technical Integration, North America.

Your Responsibilities

  • Provide technical guidance for securing large strategic partnerships with audio content publishers, advertising networks, exchanges/agencies
  • Drive on-boarding of new partners including business requirement definition, technical briefing and product deployment specifications, project launch plan creation, acceptance validation and product delivery project management
  • Coordinate with the Sales/Business Development, Product and Operations Management to ensure operation-readiness post-launch
  • Act as a point contact for customer product and operational change management, post product delivery 
  • Communicate product roadmap, new features and benefits to partners/customers regularly
  • Monitor key technical and business metrics, share insights and analytics to partners/customers and internal stakeholders
  • Manage P1 system incident escalation, communicate status and resolution to partners/customers in collaboration with Global Tech Support and Operations team
  • Support quarterly business account reviews with partners/customers and internal executive teams

 You Are

  • An entrepreneurial, self-starter
  • Strong organizationally, process and analytical skills. Detail-oriented
  • Excellent interpersonal communicator (written and verbal) skills, especially in client services context
  • Deeply interested in the online industry and Advertising business models
  • Passionate and enthusiastic: willing to do every day what it takes to get the job done
  • Able to handle work in a fast-paced environment and to work with international teams
  • Open and flexible to execute tasks at every level
  • Applicants must have a strong sense of humor and sound judgment
  • Experienced working with remote operations and R&D team a plus

 You Have

  • Bachelor’s degree from a leading US or International University
  • 4-8 years of related Account/Client Services, Technical Consulting and/or Sales Engineering experience in the areas of Online Advertising or Audio/Video Streaming mandatory
  • Proven project management experience, preferably in enterprise-grade software or cloud service deployment
  • Superior analytical skills and experience with analytic investigation through gathering of large data set to identify and explains trends or patterns
  • Works well against deadlines and has a clear understanding of how to estimate a project and lead to completion
  • Maintain a professional and positive demeanor when dealing with internal and external personnel
  • A proven track record of business successes
  • Excellent combination of operational background, technical support and business awareness with a consultative mindset
  • Solid organization skills, excellent project manager, and ability to follow many topics at once
  • Desirable technical skills: VAST/DAAST; OpenRTB; Linux/UNIX; HTML; HTTP; PHP; mobile application development/design; audio/video streaming protocols & encoding
  • Highly relevant AWS cloud services, ad-tech platform knowledge: working experience on Video DSPs/SSPs, e.g. AppNexus, TheTradeDesk, Pubmatic

 Our offer (bonuses, benefits) - what’s in it for you:

  • Friendly working environment with opportunities to impact the company with your ideas and involvement, flexible working hours
  • Technology diversity
  • We celebrate our wins with Belgian chocolate & beers, great Californian and Romanian wines or just tap water but we celebrate each time we release new break-through software!
  • Working in an international/multi-cultural team
  • Competitive remuneration package
  • Smart people all around that want to aim for the sky, real technical challenges