Simplecast Los Angeles, California United States


Description

SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at www.siriusxm.com/careers.

Every year, millions of new listeners are being exposed to podcasting, with hundreds of thousands of new creators meeting this increased listener demand with new content. Individual audio content creators are looking for better tools to immerse their audience in a story.

Since 2013, Simplecast has helped creators publish their podcasts the easy way with hosting, distribution, analytics & sharing tools. Thousands of individual creators and companies have trusted Simplecast with their audio, including Politico, Shopify, TechCrunch, Harvard, Medium, Fast Company, and many other names you know and love.

Over the last two years, we’ve been hard at work to usher podcasting into the future, by building the platform we’ve always dreamed of — with more listener insights than ever before, and as easy to publish, share and scale as any other medium.

In June, 2020, Simplecast joined the SiriusXM–Pandora family, where we’ll be able to help podcasters and their shows go even further. Along with AdsWizz and Pandora, Simplecast is breaking ground on unique distribution opportunities and exciting new revenue-generating tools.

As we grow our customer base, Simplecast is looking to hire a Technical Account Manager (remote).

Overview
 
The role of Technical Account Manager (TAM) at Simplecast is the crucial lynchpin for building and maintaining long standing relationships with our enterprise podcast publishers. The TAM is an expert in all things Simplecast. The goal of the TAM is to help our enterprise podcast publishers accomplish their podcasting goals in using our platform, and create customer stickiness and retention, so much so that our customers feel a sense of belonging to Simplecast and want to be our advocates. The TAM will help shape Simplecast’s network of creators, driving a sense of belonging and ownership in the Simplecast platform. In addition to supporting our enterprise publishers in an advisory role, the TAM surfaces important feedback to the rest of the team about their requests and pain points, helping to continually improve our product offering. As a central hub aligning product, sales, and support teams, Simplecast understands the importance of this role.

The Technical Account Manager will be responsible for:

  • Building great relationships with our enterprise podcast publishers, becoming their trusted expert on the platform, ensuring their support is prioritized and timely, and identifying areas for deep customer engagement.
  • Making sure that our enterprise podcast publishers feel that Simplecast is a necessity for their business, and see a return on their investment.
  • Shepherding customers through implementation, onboarding and launch and ensuring they are able to painlessly use Simplecast’s services on time.
  • Keeping a pulse on happy publishers and turning them into early adopters of new features and brand champions.
  • Watching for signs of unhappiness, strategizing about ways to address concerns proactively, and developing a process for and leading efforts to secure the renewal.
  • Advocating for customers, and surfacing their needs to influence the Simplecast roadmap, ensuring a tight feedback loop.
  • Checking in with customers to conduct business reviews, as needed, to create new relationships and highlight opportunities that drive continued mutual success.
  • Staying up to date with new features and launches.

If you…

  • You have a curious mind. You are always learning and not afraid to ask questions of our teams and of customers. You are interested in growing your skillset to offer the best of who you are.
  • You’re proactive. You don’t wait for an issue to arise and you don’t wait for a solution to appear. You are trusted to help the customer reach their goals and in doing so keep them engaged for betas, interviews and feedback sessions.
  • You’re empathetic. You make customers feel heard and understood, even if the answers may be disappointing. You aim to make the work painless for customers, not passing on needless work so that they can move quickly.
  • You deliver results. You set expectations and meet them. Customers know how to reach you and feel they can count on you. Internal stakeholders trust you to be reliable and to enable work across teams to ensure growth.
  • You’re an excellent communicator. You’re able to communicate in a clear, professional and compassionate way orally and in writing. You’re well-spoken and composed, even on the fly or when asked tough questions. You can “talk tech” as needed.
  • You’re an advocate. You advocate for our customers and community. You listen to our customers and provide guidance internally to make sure we’re best serving them with our product offerings.
  • You’re organized and analytical. You’re able to investigate issues thoroughly and feel comfortable with ambiguity. You like data. 
  • You’re collaborative. You build bridges internally and work well interdepartmentally. You’re excited about helping build and maintain Simplecast’s culture.
  • You love working with distributed teams.

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

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