Information Technology Ashburn, Virginia


Description

SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at www.siriusxm.com/careers.

We have a terrific opportunity in our Technical Operations team for an intelligent and motivated Senior Datacenter Operations Engineer who is enthusiastic about datacenter deployment and site reliability for large-scale consumer online services.
As a member of our Site Operations team, you will be responsible for the day-to-day operations of our co-location datacenters and assume a critical role in maintaining the overall uptime, performance, and capacity of the Pandora service.

You will be able to bring your solid experience to bear in supporting the various services we manage and take on interesting and mission-critical projects as part of a fast-paced, highly collaborative team. We hold ourselves to high standards, and take pride in our work.  You should be dedicated to excellence and have a strong sense of personal responsibility. This position is primarily on-site at our datacenter facilities in Ashburn, VA, with occasional travel to our various datacenter locations, around the country.

Duties and Responsibilities:

  • 100% hands-on with datacenter infrastructure provisioning and server/network equipment deployments.
  • Rack/Cable/Provision a large inventory of servers, switches, PDUs and consoles.
  • Perform initial configuration of systems as defined by our standard operating procedures. (BIOS configuration, PXE OS installs, DNS updates etc.)
  • Troubleshoot and remedy hardware issues, document findings and provide detailed RCA reports.
  • Assist in decommissioning and retiring aging hardware and provision replacements.
  • Manage RMA processes with various vendors.
  • Maintain an up-to-date inventory list of all hardware equipment between all our datacenters.
  • Implement best-practice methodology for maintaining a datacenter environment.
  • Document and track all assigned datacenter related issues and tasks via our internal ticketing system in a timely fashion.

Supervisory Responsibilities:

  • None

Minimum Qualifications:

  • BA/BS Information Technology, Computer Science or a related field. or equivalent experience
  • IT Certifications such as A+, Server+, Network+, ITIL or similar a plus.
  • Minimum 6 years’ experience working in enterprise scale datacenters.

Requirements and General Skills:

  • 100% hands-on with datacenter infrastructure provisioning and server/network equipment deployments.
  • Responsible for datacenter capacity and growth planning, including cage layouts as well as power and cooling aspects.
  • Work alongside a group of data-center operations engineers in accomplishing the various day-to-day datacenter related tasks and facilitating new build-outs.
  • Perform stringent hardware qualification testing on new hardware platforms and certify them for production deployments.
  • Maintain and update monitoring infrastructure, configuration scripts and playbooks, and develop new processes.
  • Troubleshoot and remedy hardware issues, document findings and provide detailed RCA reports.
  • Manage RMA processes with various vendors.
  • Maintain an up-to-date inventory list of all hardware equipment between all our co-locations.
  • Create automated provisioning processes for streamlining hardware deployments and performance testing and reporting.
  • Refine existing monitoring processes and add new functionality and metrics.
  • Implement best-practice methodology for maintaining a datacenter environment.
  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
  • Provide mentoring support to junior datacenter engineers.
  • Participate in a 24x7x365 on-call rotation.
  • Up to 15% travel.
  • Must have legal right to work in the U.S.

Technical Skills:

  • Knowledgeable in datacenter best practices including cabling, power balancing, inventory tracking, and more.
  • Experience in performing hardware troubleshooting in a large scale server environment.
  • Experience with DHCP/PXE/DNS operations.
  • Hands-on professional experience and working knowledge of Unix and IP networking.
  • Intermediate scripting skills in at least one programming language. (Python, Bash preferred)
  • Experience with bitbucket / git.
  • Experience in performance testing and reporting, such as Phoronix Test Suite, FIO, Stream, and other benchmarking suites and tools.
  • Familiarity with Prometheus, Alertmanager, and Grafana monitoring and alerting tools.
  • Significant knowledge of linux kernel drivers, kernel tuning, and debugging hardware compatibility issues.
  • Knowledgeable with Ansible configuration management such as writing and updating playbooks.
  • Meticulous attention to detail and strong organization skills.
  • Excellent written and verbal communication skills, as well as, strong interpersonal skills.
  • Ability to travel occasionally to our Chicago, IL, San Jose, CA, and other datacenter locations around the country.
  • Take pride in keeping a clean and tidy work environment within the datacenter/co-location.
  • Self-motivated and able to work efficiently without close supervision.
  • Ability to lift and carry equipment up to 75 pounds safely and reliably on a regular basis.

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.