Information Technology Irving, Texas Washington, D.C., District Of Columbia Lawrenceville, New Jersey United States


Description

SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at www.siriusxm.com/careers.

Position Summary:

Plans and implements projects to complete deployments of new Telecom PBX systems.  Administers and maintains organization’s Telecommunications environment. 

Duties and Responsibilities:

  • Diagnoses, identifies, researches and resolves problems associated with Genesys PBX, IVR, Call/Screen Recordings, VOIP and SIP technologies and software in a multi-datacenter and multi-call center environment.
  • Designs and implements solutions/changes in order support business requirements of the Connected Vehicle call center.
  • Reviews and establishes network requirements to provide necessary server network infrastructure for the organization. 
  • Participates in project planning related to increasing organization’s efficient IT functioning.
  • Implements new Telecom projects according to plan timelines.
  • Tests and analyzes software and hardware to evaluate ease of use and whether product will aid user in performing work.
  • Performs capacity planning across telecom infrastructure and services.
  • Writes evaluation of proposed upgrades and expansions to call center systems and makes recommendation for management review.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Reviews and troubleshoots implementation of software solutions and products to ensure that they meet the organization’s requirements.
  • Develops and implements disaster recovery procedures for the telecom infrastructure.
  • Observes server hardware, software and system functions to verify correct operations.

Supervisory Responsibilities:

  • None

Minimum Qualifications:

  • Bachelor’s degree in Computer Science/Information Technology, Systems Engineering or equivalent experience.
  • 5-6+ years related experience in a computer/network operations environment.
  • 8+ years related Telecommunication Administration experience 
  • 3+ years’ experience with GCXI, Genesys GIR, & Genesys WFM.

Requirements and General Skills:

  • Strong troubleshooting and problem solving skills.
  • Excellent interpersonal skills and the ability to work within all levels of the organization. 
  • Solid understanding of networking concepts and project management skills.
  • Works with other team members, including cross-functional teams, business users, and vendors. 
  • Mentors new and/or less experienced team members.
  • On call 24 x 7 to address any production impairments/outages
  • Occasionally work nights and/or weekend hours for major implementations to minimize impact on organization.

Technical Skills:

  • 5+ years of Genesys PBX implementation and support experience.
  • SIP and CTI experience are a plus.
  • 5+ years of VoIP experience.

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.