Senior Technical Trainer

Customer Success ., United States


Who we are looking for:

The Senior Technical Trainer will be involved in many areas of the Training Department at Silver Peak.

What you will do (aka the Responsibilities):

  • Teaching classes to local and remote audiences consisting of Silver Peak customers, partners, and employees.
  • Deliver training content directed primarily at Technical and Technical Sales audiences in a blended format (some students attend in-person, some attend remotely via WebEx, and hands-on labs are all remotely hosted).
  • Occasional travel to deliver in person training.
  • Assist in the administration the Learning Management System to manage classes and content
  • Assist in the development of new training content for Silver Peak technologies and products, including both instructor-led and self-paced online formats
  • Most classes are taught 9 AM to 5 PM in local time zones. Occasional class sessions may be taught off-shift (early morning or late night) for delivery to students in remote time zones. Off-shift sessions can usually be taught remotely via WebEx from a suitable home office.

What you are great at (aka the Required Skills):

You should have excellent communication and presentation skills and as well as good project management, and hands-on technical skills. You should be adept at absorbing and deploying new tools and technologies as they come along. 

  • Excellent command of English
  • Excellent communication and teaching skills
  • Comfortable presenting before an audience
  • In depth knowledge of routers, switches and networking.
  • Good network troubleshooting skills
  • CCIE, CCNP or CCNA certification or similar industry certification(s).
  • Knowledge of SD-WAN and WAN optimization is very helpful
  • Experience with presentation tools like PowerPoint.
  • Multimedia development experience using tools like Camtasia, Articulate, Captivate or similar tools

Your Education, Experience & Certification

You should have a BA/BS in Computer Science, Engineering or a related field, or have equivalent industry experience in Technical and Sales Training, preferably in the networking industry.