Inside Pre-Sales Engineer - Raleigh

Sales Raleigh, North Carolina

We are looking for an Inside Pre-Sales Systems Engineer (SE) to overcome and remove all technical barriers in the sales process. You will work with an Inside Sales Representative to develop new business working directly with customers and partners. The SE role will require you to act as a trusted technical advisor who can effectively position the Silver Peak Software Defined WAN (SD-WAN) and WAN optimization solutions.

You will be based in our Raleigh, NC office

You will report to our SE Manager for the Northeast Region         

What you will do:


90 Percent

  • Sell to, advise and persuade technical personnel at small to medium enterprises on the value of Silver Peak, over the phone
  • Deliver pre-sales presentations and demonstrations to prospects, customers and partners
  • Manage and own all technical aspects of the sales cycle
  • Own the technical relationship with prospects, customers, and partners through technical training, deployment, problem escalation and new feature requests
  • Maintain a strong market awareness and knowledge of competitive technologies to best position Silver Peak


10 Percent

  • Provide prompt feedback to and be ready to aid product management and engineering on future direction of the product
  • Travel to Silver Peak headquarters, annual sales kick off meetings and quarterly QBRs as needed
  • Participate in discussion with marketing and engineering teams on new product introduction and provide feedback


What you are great at:



  • Ability to demonstrate a knowledge of networking protocols (TCP/IP, UDP)
  • Working experience with VLANs and IP subnetting
  • Experience using routing protocols such as OSFP and BGP
  • Knowledge and experience creating access control lists (ACLs) on routers and switches
  • Recent experience using the CLI on major router and switch vendors
  • Ability to present to an audience of mixed roles and technical abilities within an organization
  • Troubleshooting skills that include hands-on experience with the configuration of networking gear


Servers and Storage

  • Working knowledge of the installation and configuration of virtual machines on major hypervisors (VMware, Hyper-V)
  • Competent troubleshooting skills on the installation and configuration of hypervisors and operating systems


Software Skills

  • Microsoft Visio
  • Microsoft Office Suite (Power Point, Excel, Word)
  • Microsoft Windows, Apple OS X, Linux operating system experience


Personal Skills

  • Team player willing to help peers and other teams within the company
  • Ability to present to a large audience or group of people
  • Internal drive and positive attitude to go above and beyond whenever necessary to compete and win business
  • Ability to occasionally work nights and weekends around customer schedules


 Your Education, Experience, & Certification:

  • BS in Computer Science or equivalent degree
  • 4+ years of experience as a pre-sales Systems/Sales Engineer
  • Technical certifications are a plus (VCP, CCNA, CCNP, CCIE, JNCP)