Senior Technical Support Engineer
As a member of the Silver Peak global technical support team, the Senior Technical Support Engineer will be responsible for helping customers diagnose and resolve complex technical issues. The Senior Technical Support Engineer will work closely with the Silver Peak engineering team troubleshooting complex networking issues.
5 years. At least 3 years of experience supporting enterprise customers with complex data center environments, preferably with a network technology company; experience reading and understanding packet captures with tools like Sniffer and/or Wireshark; basic understanding of WAN technologies, bandwidth and latency; experience with general routing/switching, policy based routing, spanning-tree, VLANs; knowledge of networking, understanding of packet flow and TCP session establishment; knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere (VCP Certified), MS HyperV, or Citrix Xen.