D365 Business Central – Existing Client Support Consultant
Description
D365 Business Central – Existing Client Support Consultant
What to expect when you join the Sikich family
Team members at Sikich have a lot in common while also being part of a rich and diverse group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.
The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.
Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!
What will you do in this role?
- Deliver day-to-day client support services for D365 Business Central.
- Troubleshoot client’s software/system issues and complex technical problems.
- Properly document and provides solutions, or route for advanced technical support.
- Escalate client issues, as necessary, and act as point of contact for critical issues with follow-up on action items through closure.
- Triage and manage support ticket queue and documentation.
- Work in a team environment providing high quality customer service to customers through appropriate communication and responsive service while troubleshooting complex IT issues.
- Provide technical specs and requirements.
What do you need to succeed in this role?
- Bachelor’s degree in IT or equivalent industry experience.
- 5 years+ experience with Microsoft NAV/D365 BC (support or functional role)
- A customer service mindset.
- Excellent communication skills.
- An innate sense of urgency and accountability.
- Interest in working in a fast-paced team environment.
- Excellent time management and prioritization skills.
- Ability to manage multiple requests with varying levels of importance and criticality
- Strong organizational, problem solving, troubleshooting, and attention to detail
- Development experience with Business Central/NAV and Dynamics products helpful
Are you ready to grow with us?
About Sikich LLP
Sikich, LLP, is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest CPA firms in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.
Sikich total rewards
Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team member health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies and endeavors.
Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team member health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies and endeavors.
Some examples of our many benefits:
- Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
- The Firm will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits.
- Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.
We also offer:
- Flexible work arrangements
- Health, dental, vision, life and accident/death/disability insurance options
- HSA employer contribution
- Nine (9) paid holidays annually
- A robust paid Parental Bonding Leave program covering birth, adoption, and foster children
- 401(k) with employer contributions
- CPA bonus with four (4) paid exam days & four (4) paid study days
- Tuition reimbursement
- Employee referral bonus program
- Client referral bonus program
- Pet insurance
- FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.
Want to learn more? Visit our Careers website or Glassdoor profile
Sikich LLP is an Equal Opportunity Employer M/F/D/V
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