Description

 

Sales Operations Administrator Remote – Full-time

 

About Sikich

Sikich’s national technology consultancy helps companies across industries – including health care, finance, manufacturing, distribution and professional services – improve productivity and performance with innovative digital strategies and technology solutions. Sikich is a leader in digital transformation, which includes cloud and emerging technologies, and has one of the deepest, most diverse solution portfolios in the middle market. Sikich is a premier Microsoft, NetSuite and Salesforce partner. Our solutions include business applications and workplace productivity, security and compliance, artificial intelligence, machine learning, blockchain and robotic process automation.   

 

Sikich is a global company specializing in technology-enabled professional services. With more than 1,000 employees, Sikich draws on a diverse portfolio of technology solutions to deliver transformative digital strategies. 

 

Learn about our firm here.

 

Responsibilities  

  • Responsible for coordinating IT Solutions annual client renewals for vendor warranties, support agreements, and subscriptions
  • Secure renewal quotes from vendors
  • Update client agreements in ConnectWise Manage
  • Create and deliver client invoices and client renewal quotes
  • Follow up with clients on unpaid renewals
  • Answer client questions
  • Coordinate with Client Account Manager and Purchasing teams
  • Support internal Sikich IT with renewals
  • Assist with Microsoft CSP program
  • Maintain knowledge of vendor licensing programs and channel requirements
  • Fully utilize the quoting and ticketing system as required
  • Perform other Sales Operations tasks as needed (ex. assist the outside Sales team and Network Consultants in creating quotes, etc.)

 

Requirements  

  • Prior billing/invoicing experience
  • Strong demonstrated experience in customer service environments, dealing with external clients on a regular basis
  • IT practice support experience strongly preferred, including working with administrative, billing, sales support, and purchasing
  • ConnectWise Manager experience a plus

 

Benefits 

  • Flexible time off
  • Paid holidays 
  • Health, dental and vision insurance options 
  • 401(k) match 
  • A minimum of 4 weeks flexible time off  
  • Etc.  

 

Sikich LLP is an Equal Opportunity Employer M/F/D/V

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