Description

D365 BUSINESS CENTRAL – SUPPORT CONSULTANT – REMOTE – FULL-TIME


Sikich’s Business Central team is seeking a Support Consultant to support our diverse client base and and take part in the success at our growing firm.
 
About Sikich: Sikich’s national technology consultancy helps companies across industries – including health care, finance, manufacturing, distribution and professional services – improve productivity and performance with innovative digital strategies and technology solutions. Sikich is a leader in digital transformation, which includes cloud and emerging technologies, and has one of the deepest, most diverse solution portfolios in the middle market. Sikich is a premier Microsoft, NetSuite and Salesforce partner. Our solutions include business applications and workplace productivity, security and compliance, artificial intelligence, machine learning, blockchain and robotic process automation.    
 
Sikich is a global company specializing in technology-enabled professional services. With more than 1,000 employees, Sikich draws on a diverse portfolio of technology solutions to deliver transformative digital strategies. 
 
Learn about our firm here.

Role Responsibilities:

  • Deliver day-to-day client support services for Microsoft NAV / D365 Business Central.
  • Troubleshoots client’s software/system issues and complex technical problems.
  • Properly documents and provides solutions, or routes for advanced technical support.
  • Escalate client issues, as necessary, and act as point of contact for critical issues with follow-up on action items through closure.
  • Providing high quality customer service to customers through appropriate communication and responsive service while troubleshooting complex IT issues.
  • Provide technical specs and requirements.

 
Requirements:

  • Bachelor’s degree or equivalent industry experience.
  • 2+ years experience with Microsoft NAV/D365 BC (support or functional role)
  • Excellent time management and prioritization skills.
  • Ability to manage multiple requests with varying levels of importance and criticality
  • Strong organizational, problem solving, troubleshooting, and attention to detail
  • Excellent communication skills.


Benefits
 

  • Flexible time off - minimum of 4 weeks
  • Paid holidays 
  • Holiday break - we close the week between Christmas and New Year's Day
  • Health, dental and vision insurance options 
  • 401(k) match 

 

Sikich LLP is an Equal Opportunity Employer M/F/D/V

#li-remote
#li-ml1