Technical Program Manager, SBS Technology

Engineering Tempe, Arizona


Shutterfly SBS business unit is seeking a Technical Program Manager. The primary focus of the role is to organize and manage projects in two areas: Strategic and Technology Standards. The Strategic Technology area includes high critical C-level projects (related to Innovation and/or Infrastructure/Cloud). The Technology Standards projects include Shutterfly Corporate alignment projects related to CTO office and Information Security areas. Other secondary responsibilities include supporting quarterly CAPEX reporting and assisting with process standards and tools.

Ideal role split: 40% Strategic Technology Program Management, 50% Technology Standards Program Management, 10% CAPEX reporting and 10% Process Standards/Tools (Kanban, JIRA).

• Tactically own and execute portfolio of projects in Strategic and Technology Standards areas. Drive on-time delivery of projects across teams
• Work with corporate teams (CTO office, InfoSec etc.) to identify and build backlog for Technology Standards projects that SBS must implement. Work with the VP to create the roadmap based on business / customer risk. Work with functional teams and/or Architect to execute roadmap items
• Identify and raise project delivery issues and risks for mediation, resolution or escalation to the appropriate level on a timely basis. Work with cross-functional teams within and outside SBS technology to resolve project issues and ensure project success
• Provide Program and Project status reports to management
• Work with SBS Technology Managers to setup quarterly CAPEX reporting
• Assist with Process Standards and Tools (JIRA/Kanban)
Required Qualifications:
• 5+ years program management experience in an IT and/or software environment
• Exceptional project management skills with ability to manage multiple concurrent projects with competing priorities
• Ability to lead technical teams on projects that involve complex initiatives like Cloud Migration, Information Security and Standards deployment
• Proven track record of managing large, enterprise-wide technology projects involving cross-functional teams in Development, Operations and Information Security
• Strong technical analysis, reporting skills and attention to detail
• Excellent oral/written communication and leadership skills
• Must have a positive, Can Do! Attitude

Preferred Qualifications:
• PMP certification
• Kanban methodology and Jira experience
• Exposure to Technology (Servers, Networking, Cloud, Information Security)
• Bachelor’s in Business or Engineering or related field
• Ability to think strategically and act tactically
• Strong customer focus and owner mindset
• Proven track record of delivering Software Products

Key Skills:

Program Management
Project Management (IT – Networking/Cloud/InfoSec)

Role Success Metrics:

Strategic Focus in core goal areas
Customer focus and on-time delivery
Handling ambiguity and change
Multi-tasking and problem-solving skills

About Shutterfly Business Solutions (SBS):

Shutterfly is the undisputed leader in helping people share life’s joy by creating personalized photo-based gifts. As a $1B+ revenue public company, Shutterfly has invested in the world’s largest digital manufacturing platform that has both significant scale economies and flexible management capabilities across three sites in the US. With total capacity built for the peak holiday period of the consumer business, the company has significant digital manufacturing capacity available for most of the year. Shutterfly Business Solutions (SBS) has grown to an approximate $200M annual business by working with large customers to transform their traditional offset print to a more impactful mix of digital and offset printing. Shutterfly has identified growing the SBS business and expanding into additional B2B opportunities as a strategic mandate.