Customer Care Specialist - Order Entry and Escalated Support
At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events.
The Customer Care Specialist will be handling high volumes of inbound customer calls, email and chat requests regarding order/reorders, problem resolution, and promotions resulting in achievements of business objectives. Ensuring productivity and quality assurance are achieved based on business needs.
What You'll Do Here:
If this aligns to your career goals, skills and experience, we want to work with you!