Description

At Spoonflower (part of the Shutterfly family of brands) our mission is to inspire individuals to make, buy and sell unique products built around color and pattern. Our e-commerce website makes it possible for individuals to create, sell, and shop for unique fabrics, wallpaper, and home décor. Spoonflower’s global marketplace connects our customers to more than 1 million designs by independent artists from around the world.
Spoonflower is seeking to Customer Advocates to our Customer Service team. The successful candidates must be able to work a five day work schedule that may include regular weekend work.

Customer Advocates at Spoonflower help us serve our rapidly growing community of designers, sewists, and fabric lovers. Spoonflower has a special relationship with the community that uses its service. Our relationship with our customers is our most important marketing tool and we rely upon an engaged and positive relationship with the Spoonflower community in order to grow. Creating positive interactions with customers while still managing time effectively is one of the primary skills of a Customer Advocate.

What You'll Do Here:

  • Handling individual communications with members of the Spoonflower community via email, chat, and phone.
  • Providing information about our products, services, and order status.
  • Supporting customers who need assistance uploading and preparing digital images.
  • Potentially supporting higher needs customers like small business owners and Pro members.
  • Contributing content to our help pages, blog and elsewhere.
  • Resolving issues using good judgement, sensitivity, and quick thinking.
  • Providing feedback to the engineering, product, marketing and operations teams about product, promo and technology challenges.
The Skills You'll Bring:
  • 1- 2 years of customer service experience.
  • A background in teaching will bolster your candidacy.
  • Working English proficiency in spoken and written English.
  • Outstanding writing skills.
  • Must have a solid grasp of grammatical rules, the ability to properly construct sentences and to write clearly and concisely while still communicating the entirety of the message.
  • A writing assessment is a part of the application process.
  • A positive outlook and a collegial and professional attitude.
  • Experience working with a global company (offices in multiple time zones) a plus.
  • Ability to communicate and collaborate with customer service teams and other departments in the global company.  
It is helpful, but not required to have:
  • We encourage candidates to submit a cover letter along with their application

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.