Description

Shutterfly is seeking a Product Manager for our personalization team

We are looking for someone who is passionate about customer experience by defining, building & utilizing advanced backend systems and platforms to support our personalization initiatives. The mission is to deliver a highly personalized omnichannel experience at every step of our customer's journey to improve conversion, retention and reduce churn

As a Product Manager, you will partner with technology, business, merchandising, marketing and analytics counterparts to build a roadmap and execute on the roadmap. You will be responsible for driving business growth and defining solutions that deliver on customer and business needs.

 

Key responsibilities are to:  

 

  • Translate business strategy into product strategy  
  • Own the product roadmap  
  • Execute product strategy  
  • Drive action throughout the organization to get products to market  
  • Plan and carry out product launches  
  • Manage product profitability and commercial success – own the business case  
  • Provide insight to stakeholders on the product and market  
  • Provide product marketing with insights on key differentiators and messages  
  • Write high-level requirements  
  • Support the Product Owner and Product Marketer with any questions they may have  
  • Manage all aspects of in-life products, including customer feedback, requirements, and issues

 

Qualifications:

  • Bachelor’s or master’s degree in business, engineering, computer science or other relevant field, ideally with cross-functional business or technical experience
  • Experience in full lifecycle software development, preferably familiar with web and mobile application development
  • Experience in gathering and documenting user requirements and communicating them to engineering teams
  • Strong interpersonal skills. To achieve your goals, you will collaborate with many cross-functional teams and must be able to influence without authority
  • Must be comfortable working across the organization and generating alignment across stakeholders in Marketing, GMs and Engineering to deliver a roadmap that improves the customer experience and business results
  • Experience with market research, competitive analysis and AB testing. Leverage insights and data gathered to drive business decisions and inform product roadmap.
  • Strong analytic and strategic thinking skills.
  • Excellent written and verbal communication skills
  • Teamwork skills

 

 

Big plus:

  • Consumer ecommerce and retail experience.
  • Experience with Agile implementation methodologies
  • Former team member in a product personalization team