In-office, entry-level position out of our Burnaby location.

At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy.

Be part of our amazing team in a key role as a Customer Service Specialist!

As a Customer Service Specialist, you will provide outstanding customer service to your assigned accounts, maintain information in Salesforce, schedule a variety of photographic events and develop relationships with a variety of people both within and outside of Lifetouch. If you thrive in a fast- paced environment, love helping people, are highly organized and able to handle multiple priorities, you will be successful in this role!  

Our Customer Service Specialists enjoy:

  • Paid training
  • Competitive pay
  • Seasonal bonus opportunity
  • Authentic, appreciative company culture

What You’ll Do Here:

  • Work with your schools, the photography leaders, and your sales partner to coordinate the scheduling of picture days and allocate resources appropriately
  • Organize information by maintaining databases, calendars and filing systems
  • Effectively communicate with your partners in the finishing labs regarding completion of jobs.
  • Manage Account touchpoints using Salesforce and other internal tools, including phone and email interactions
  • Work with the accounts to confirm and update important picture day information in our databases including confirmation of products and services, receipt of picture day flyers and post picture day follow-up

The Skills You’ll Bring

  • Minimum 18 years of age with high school diploma or equivalent experience
  • Strong customer service and problem-solving skills
  • Excellent verbal, written and interpersonal skills
  • Proven computer skills, ability to learn new systems and integrate information.
  • Microsoft Office, Excel, and Salesforce experience is a plus
  • Highly organized, with the ability to effectively multi-task
  • Ability to work well in a team environment as well as independently