Description

Summary:
The Photography Supervisor plays an important role in managing and leading a team of Photographers to
ensure efficient and successful Picture Day operation and execution. This role includes staff readiness
activities such as recruiting, training, coaching and managing performance to drive picture quality and
productivity to meet or exceed business goals as well as maximize account retention. Photography Supervisors
are expected to represent Lifetouch in a professional and positive manner while demonstrating concern for the
safety of our customers (infants, children and adults) and our employees by ensuring established safety
procedures and practices are followed.
Primary Duties and Responsibilities
• Manages photography activities performed by Photographers to meet or exceed company and host
expectations, including productivity and quality, while ensuring professional and timely service.
• Evaluates Photographer performance (e.g., productivity, photography quality) by observing (on the job),
analyzing evaluations, reviewing photography (in Photo Share) to build skills, ensuring quality and
consistency, as well as driving business results.
• Recruits, interviews, hires, manages, and trains Photographers, in accordance with company guidelines
and processes, to build and maintain a high performing team.
• Ensures Photographers have accurate operational information (e.g., procedures, equipment, software
programs, photography programs, set-up/tear-down) by conducting calls, meetings and training.
• Delivers standardized training (e.g., new hire, on-going) and provides regular coaching (e.g., field visits)
in preparation for and throughout the season, to new and current Photographers, using materials and
resources provided by the company, to ensure skill development, growth and productivity.
• Partners with Photography and Operations teams to foster relationships, ensure Picture Day readiness
(e.g., job details, paperwork), and maximize account retention (as measured and reported in the account
management system).
• Performs administrative functions (e.g., ensuring compliance, ordering supplies, approving time records)
accurately by established deadlines and ensures Photographers meet all deadlines.
• Safeguards, properly handles, and ensures proper handling of money, job bags, and photography
equipment.
• Communicates and ensures compliance with all company policies and procedures, as well as addresses
non-compliance in a timely and professional manner.
• Manages and leads a team (2 or more full-time equivalents), including providing day-to-day work
direction, sharing performance feedback, giving recognition and communicating effectively.
• Monitors and evaluates individual and team performance.
• Employs techniques to build teamwork in support of business needs to drive results.
Last Revised: 1/19/21
• Safe-guards all customer, employee and company proprietary and personal information ensuring
customer and employee data is kept confidential at all times.
Additional Duties and Responsibilities
• Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting and driving
techniques.
• Conducts in person center engagement/service visits to understand issues, address and resolve
concerns (or escalate to the Account Specialist or appropriate partner) to increase account retention.
• Takes initiative to solve, and ensures resolution of, all host experience or product issues, in a customerfocused manner by leveraging service recovery processes/practices and escalates issues, as needed.
• Takes photos efficiently, within company standards (including Posing Guidelines and Photography
Policies), that meet the customer’s needs and the company’s quality and variety expectations to
maximize sales and account retention.
• Prepares for, including the distribution of photography equipment and supplies, where applicable, and
consistently executes Picture Days well, in alignment with company expectations and standards as well
as in partnership with center staff, rules and policies.
• Assists in the development of photographer schedules.
• Maintains and oversees photographic equipment, backgrounds and props as well as tracking and
inventory of the equipment. May coordinate shipping and receiving of equipment between various
locations and Equipment Systems Support and/or conduct equipment tests as directed.
• Performs other projects or miscellaneous duties as requested or assigned.
Education
• High school diploma or equivalent. Post-secondary education preferred.
Experience
• 3 - 5 years photography-related work.
• 1 - 2 years managing and leading direct reports, preferred.
Other (knowledge, skills, and abilities):
• Knowledge of current photography programs, strongly preferred.
• Strong computer skills (e.g., navigation, data entry), including Microsoft Excel.
• Working and demonstrated knowledge of effective training practices and approaches.
• Strong communication skills (including presentation skills).
• Excellent interpersonal and collaboration skills.
• Strong critical thinking and problem solving skills.
• Strong organizational skills.
• Detail oriented in the execution and follow-up of work.
• Ability to manage, prioritize as well as balance and execute against multiple projects/priorities
simultaneously, working efficiently.
• Ability to effectively manage and lead change.
• Takes initiative.
• Possess a valid U.S. driver’s license and full use of dependable, insured automobile to reach assigned
locations.
• Must be able to travel regularly within assigned market, including overnight stays to meet business needs.
Expected to be in the field 50 – 75%.