The Operations Manager manages and leads the Area operations functions, including operation functions (e.g., Sales Support, Production), staff and budget. In addition, this role ensures adherence to, and consistent
efficient execution of all operations process, procedures and practices to ensure efficiencies and results against established metrics.

Primary Duties and Responsibilities
• Executes strategies and oversees Operations functions in all locations of the Area.
• Manages the Operations schedule, performance, and payroll while monitoring budgeted labor costs to
ensure cost-effective production.
• Communicates, implements, and manages operational processes, procedures and best practices to
ensure standardization, compliance and simplification within Operations.
• Communicates with, and serves, Schools regarding Picture Day planning and preparation and oversees
the Sales Support team as they frequently interact with Schools and sales staff to ensure expectations
are met or exceeded.
• Ensures employees understand Operations metrics. Hold employees accountable by developing,
displaying and updating key metrics weekly, recognizing successes and implementing performance
improvement plans, as appropriate.
• Coordinates and conducts Operations staff meetings regularly to provide Area updates, engage
employees, introduce new Operations, Sales and/or Photography initiatives, discuss performance against
metrics (wins and opportunities), etc.
• Ensures the Master Calendar and FOW are consistently updated and kept in synch. Identifies gaps and
provides training as needed.
• Ensures pre-Picture Day production and operations processes (Flyers, EDT, job bag assembly, etc.) are
consistently and accurately performed, efficient, and accurate to enable perfect Picture Day execution by
• Monitors post-Picture Day job bags to ensure completeness and accuracy. Provides feedback to
Photography Managers to recognize wins and address opportunities for improvement.
• Partners with Area leadership team to ensure the entire area is aligned on processes and procedures, as
well as identifying opportunities to strengthen area performance and implement improvement initiatives.
• Performs administrative functions (e.g., ensuring compliance, ordering supplies, approving time records)
accurately by established deadlines and ensures all Operations staff meet all deadlines.
• Recruits, interviews, hires, trains, and manages employees, in accordance with company guidelines and
processes, to build and maintain a high performing team.
• Manages a budget.
• Communicates and ensures compliance with all company policies and procedures, as well as addresses
non-compliance in a timely and professional manner.
• Manages and leads a team (2 or more full-time equivalents), including providing day-to-day work
direction, sharing performance feedback, giving recognition and communicating effectively.
• Monitors and evaluates individual and team performance.
• Employs techniques to build teamwork in support of business needs to drive results.
• Safe-guards all customer, employee and company proprietary and personal information ensuring
customer and employee data is kept confidential at all times.

Additional Duties and Responsibilities
• Oversees the school agreements and work orders from sales teams to ensure information is complete
and processes are followed.
• Uses reports and tools to closely monitor accounts receivables, promptly taking appropriate actions, as
• Supports components of seasonal readiness planning and administration (e.g., candidate management,
onboarding administration, background checks, Form I-9 completion) in conjunction with other leaders in
the Area.
• Serves as the escalation point for Area issues and concerns related to Sales Support, Production and
Accounts Receivable. Communicates proactively with leaders Works to effectively resolve matters in a
timely manner.
• Perform other projects or miscellaneous duties as requested or assigned.

• Bachelor’s degree in Business, Management or equivalent combination of education and experience.

• 3 - 5 years of business, operations or management experience.
• 3 - 5 years managing and leading direct reports.

Other (knowledge, skills, and abilities):
• Demonstrated photography knowledge and experience in delivering a high-quality product and customer
• Proficient in Microsoft Office, specifically Excel, Word and PowerPoint, as well as using the Google
• Demonstrated ability to set and execute operational plans.
• Strong communication skills.
• Excellent interpersonal and collaboration skills.
• Excellent customer service skills and ability to influence positive outcomes.
• Strong critical thinking and problem-solving skills.
• Strong organizational skills.
• Ability to manage a budget and apply financial acumen.
• Detail oriented in the execution and follow-up of work.
• Ability to manage, prioritize as well as balance and execute against multiple projects/priorities
simultaneously, working efficiently in a fast-paced environment.
• Ability to effectively manage and lead change.
• Takes initiative.