Description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

Job Type: Regular Full-time  
Rate of Pay: $15.75-$16.50 per hour
Schedule: Monday to Friday 8am-4:30pm

What You’ll Do Here:

Service Support

  • Acts as the first point of contact by answering the telephone and responding to emails.
  • Leads product set up and order entry.
  • Delivers post product support including the investigation of product delays and errors.
  • Provides troubleshooting for Lifetouch applications.

 Contract Management and Entry

  • Responsible for account booking management and accuracy.
  • Completes job entry across all product lines including ordering of sales materials (flyers) and school supplies.
  • Contacts accounts to secure student data.
  • Maintains confidentiality of school/student related information.

 Scheduling Picture Day Events

  • Selects and inputs photo dates into the master calendar.
  • Contacts accounts to confirm details of upcoming scheduled photography events.

 Customer Service

  • Provides customer service to end consumers as required.
  • Responds to and resolves customer service issues identified through customer service feedback surveys.

 General

  • Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
  • Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting and driving techniques and adheres to all safety rules and guidelines.
  • Other duties as assigned.

The Skills You’ll Bring:

  • High school diploma or equivalent.
  • 1+ years of customer service experience or an equivalent combination of education and experience.
  • Intermediate computer skills, including using Google platform and Microsoft Office- Excel, Word and PowerPoint.
  • Bilingual in French and English is a strong asset.
  • Superior phone and customer service skills/etiquette.
  • Excellent verbal, written, listening and interpersonal skills.
  • Strong problem solving and organizational skills.
  • Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.
  • Ability to handle confidential information.
  • Eligible to work in Canada.

.Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.