Description

At Shutterfly, we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy.

Lifetouch has been the professional photography choice for schools and families for more than 80 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events.

As a District Sales Manager you oversee the management, operations, photography, and sales execution of 16 - 22 photography studios to deliver profitable growth. This position serves an important role in driving performance and achieving district goals in the areas of sessions, sales, customer satisfaction, photography, and profitability (labor margin). You will ensure the execution and compliance of company processes and expectations. As the manager and leader, you will recruit, hire, develop, lead and inspire a team of managers, as well as 60 - 150 Team Members (plus Seasonal Team Members), that successfully achieve desired business results. DSM’s are expected to represent the district and Lifetouch in a professional and positive manner while demonstrating concern for the safety of our customers (infants, children and adults) by following established safety procedures and practices.

What You'll Do Here:

  • Ensures profitable growth of your assigned district
  • Fosters positive host relationships by partnering with host store management and communicating as appropriate.
  • Promotes an environment of teamwork and accountability to deliver studio and district goals.
  • Executes business processes (e.g., studio visits, sales process, service recovery, performance management) in accordance with LPS procedures and expectations.
  • Provides and models remarkable customer service to retain and acquire new customers. Responds to and resolves customer service issues in a timely and professional manner. Coaches Studio Managers and Team Members to deliver same level of service.
  • Ensures timely execution of all administrative and compliance processes/requirements.
  • Manages and leads a team (2 or more full-time equivalents), including providing day-to-day work direction, sharing performance feedback, giving recognition and communicating effectively.
  • Employs techniques to build teamwork in support of business needs to drive results.
  • Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.
  • Manages studio closures & openings, as business needs dictate.
  • Conducts district and team meetings, as directed or scheduled.

The Skills You'll Bring...
  • 4 - 7 years management in retail, photography, and/or service industry; a minimum 2 years multi-unit management, strongly preferred.
  • Driving sales with a proven track record of growth (e.g., account/sales acquisition).
  • Managing accounts or working with a host store partner, preferred.
  • Managing expenses in alignment with a budget.
  • Analyzing and reporting results.
  • Managing and leading direct and indirect reports.
  • Working in a cross-functional environment.
  • Undergraduate degree or equivalent related experience
  • Must live within district boundaries, preferably in a high volume market within the district.
  • Ability to travel up to 80% of the time

It is helpful, however not required...
  • 4 - 7 years management in retail, photography, and/or service industry; a minimum 2 years multi-unit management, strongly preferred.
  • Proficient in Microsoft Office, specifically Outlook and Excel.
  • Ability to work autonomously.
  • Takes accountability for performance and results.
  • Demonstrated ability to influence others.
  • Strong project management and organizational skills.
  • Excellent communication skills (including written and presentation skills).
  • Detail oriented in the execution and follow-up of work.
  • Strong analytical and critical thinking skills.
  • Strong interpersonal and collaboration skills.
  • Ability to manage, prioritize as well as balance and execute against multiple projects/priorities simultaneously, working efficiently.
  • Ability to effectively manage and lead change.
  • Must live within district boundaries, preferably in a high volume market within the district.
  • Ability to travel up to 80% of the time.