Description

At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events.

PRIMARY DUTIES AND RESPONSIBILITIES  

  • Provide exceptional customer service to customers at a studio or school location.
  • Assist students with appointments and session consultations.
  • Check students in and gathers the necessary information for their photography session.
  • Efficiently guide students through their photography experience.
  • May answer the telephone in a studio location and route calls; direct visitors/customers to appropriate employees or escalate customer inquiries to the Manager.
  • Represent Lifetouch in a professional manner at all times, while adhering to all Company policies including handling of customer payments.
  • Use safe work habits and adhere to all safety rules and PCI
  • Safeguard and properly handle job bags.
  • Other duties as assigned. 

 MINIMUM GENERAL REQUIREMENTS 

  • High School diploma or equivalent and/or formal customer service training.
  • 1-2 years of customer service experience preferred.
  • Basic computer skills, including word processing and spreadsheet software desired.
  • Superior phone and customer service skills/etiquette.
  • Excellent verbal, written, listening and interpersonal skills.
  • Strong problem solving and organizational skills.
  • Ability to deal patiently with problems while remaining courteous and calm.
  • Ability to handle confidential information.

What is PCI? [CS1]