Description

At Shutterfly, we strive to be the very best at what we do, both in the eyes of our customers and our coworkers.  We are truly a team in every sense: we believe in one another and support one another as we all work collaboratively toward a common goal.

We are looking for people who are passionate, curious and collaborative to join our innovative company.

We’ve created a culture that attracts bright, passionate, caring people who sincerely want to do their best for clients and partners.

What You'll Do here:
  • Work closely with Client Services and Manufacturing teams on day-to-day workflow activities of multiple programs, including suggestions to increase efficiency and reduce costs
  • Efficiently process and relay project requests/revisions to pertinent internal and external contacts
  • Initiate job tickets or other production documentation and track through completion
  • Maintain effective working relationships with clients, carriers, vendors, and other business contacts
  • Prepare reports on program WIP, KPI results and SLA status for leadership and clients
  • Track estimated to actual project costs, prepare client billing back-up reports for Accounting
The Skills You'll Bring:
  • Print industry experience preferred, including knowledge of pre-press, digital production, bindery equipment and mailing procedures
  • Experience with electronic order entry into a job costing and tracking system preferred
  • Excellent customer service and communication skills required, both written and verbal
  • Strong organizational and problem-solving skills required, with ability to use own judgement to make sound decisions related to day to day program execution
  • Technology focused, comfortable working with data, and strong attention to detail
  • Experience using Microsoft Office applications required, proficiency with Excel or Access database a plus
If this aligns to your career goals, skills and experience, we want to work with you!