Description

At Shutterfly, we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy.

Shutterfly Inc. leads the market in digital personalized photo products and services. Our vision is to make the world a better place by helping people share life’s joy. Our mission is to deepen personal connections with those who matter most. The Catalog Operations Manager is responsible for developing processes to streamline documentation, escalation procedures, and reporting for the Catalog Operations team in support of the SFLY Consumer business. You will define standards with which the team functions will further streamline the operations, standardize workflows, and optimize the procedures that enable the Catalog team to manage scale across product portfolios, categories, and platforms. As a leader, you will collaborate with high performing dynamic teams across functional areas, define KPIs and areas of optimization, and ultimately co-develop scalable plans that comply with the growing needs of technology. With an understanding of business process, you will be responsible for building bridges between Product Managers, Engineers, Production Artists, Designers, and Merchants. You must love collaborating with individuals and diverse groups of people to meet the needs of internal and external customers. 

Responsibilities:

  • Help define standardized process for metric collection, data analysis and utilization for Catalog Operations to continuously improve efficiency and quality. 
  • Monitor effectiveness of internally facing tools, creating process where necessary to replicate and report defects, track their resolution, and measure impact to release health.
  • Identify, troubleshoot, escalate and/or resolve issues for data/digital assets and new and existing tools.
  • Utilizing data sets, inform and recommend project approaches to guide front and backend infrastructure by providing requirements to and partnering with engineering and product management teams.
  • Partner with internal and cross-function leadership to provide resources in support of the integration and education of new tech and consumer initiatives and/or processes.
  • Guide team based on direction from higher managers; suggests new ways of doing things to higher managers and cross functional partners
  • Accountable for identifying and anticipating risks and providing contingency solutions and timelines; defines and analyzes the problem.

 

Success Requires the Following:

  • Ability to prioritize workloads and manage multiple projects in various stages simultaneously in a fast-paced, ever-changing environment
  • Excellent communication skills, ability to present complex information concisely to a range of technical and non-technical audiences
  • Participates in identifying opportunities and growing capabilities; acts as staff advocate for adoption of new tools and best practices; lets people finish and be responsible for their work; shares wins and successes; drives engagement; accountable for performance of new operational tasks
  • Ability to motivate and inspire a team; adapts to change well; open-minded; empowered to question the status quo and "think outside the known"
  • Self-starter, creative problem-solver, action oriented; pro-active attitude and ability to take initiative is essential
  • Results driven and always seeking opportunities to gain efficiencies and provide leadership

 

Qualifications:

  • Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign and Acrobat)
  • Experience with data modeling/manipulation, understanding of information technology, data architecture and systems
  • Experience with Excel or DB software to visualize, analyze and manipulate large data sets
  • 5-7 years of relevant work experience developing, implementing, and managing operational teams and/or processes
  • Firm understanding of software development cycle
  • Prior experience in product, project and process management a plus
  • BA/BS degree

Responsibilities:

  • Operational Health
    • Help define standardized process for metric collection, data analysis and utilization for Catalog Operations to continuously improve efficiency and quality. o Monitor effectiveness of internally facing tools, creating process where necessary to replicate and report defects, track their resolution, and measure impact to release health.
    • Identify, troubleshoot, escalate and/or resolve issues for data/digital assets and new and existing tools.
    • Utilizing data sets, inform and recommend project approaches to guide front and backend infrastructure by providing requirements to and partnering with engineering and product management teams.
    • Provide use-cases, test data, and administer user acceptance testing to validate new products, features, and internal business systems.
    • Partner with cross function leadership to provide resources in support of the integration and education of new tech and consumer initiatives and/or processes.
  • Product Management
    • Collaborate with cross-functional development teams by consulting and integrating platform projects in support of strategic business initiatives
    • Provide analysis to inform project decisions across various cross-functional teams
    • Guide team based on direction from higher managers; suggests new ways of doing things to higher managers and cross functional partners
    • Responsible for sharing and adopting best practices for performance within a function; interacts cross functionally to set performance priorities and expectations
    • Accountable for identifying and anticipating risks and providing contingency solutions and timelines; defines and analyzes the problem.

Success Requires the Following:

  • Ability to prioritize workloads and manage multiple projects in various stages simultaneously in a fast-paced, ever-changing environment
  • Deal with ambiguity; comfortable with risks and uncertainty, and ability to adjust plans to meet changing needs
  • Excellent communication skills, ability to present complex technical and metadata information concisely to a range of technical and non-technical audiences
  • Seeks out and takes on the toughest assignments, keeps knowledge and skills on the leading edge, deals well with ambiguity, is open to new ideas, thrives under pressure, adjusts plans to meet changing needs; able to take on multiple assignments; acts efficiently with limited resources.
  • Makes decisions based on a full understanding of function, understanding of business needs, and personal experience. Exercises judgment within defined procedures and policies to determine appropriate action.
  • Participates in identifying opportunities and growing capabilities; acts as staff advocate for adoption of new tools and best practices; lets people finish and be responsible for their work; shares wins and successes; drives engagement; accountable for performance of new operational tasks
  • Recommends and implements measurable improvements to existing technologies; ability to motivate and inspire a team; adapts to change well; open-minded; empowered to question the status quo and "think outside the known"
  • Self-starter, creative problem-solver, action oriented; pro-active attitude and ability to take initiative is essential
  • Ability to learn and adapt quickly to new technology & processes
  • Results driven and always seeking opportunities to gain efficiencies and provide leadership

Qualifications:

  • Expert experience of Adobe Creative Suite (Photoshop, Illustrator, InDesign and Acrobat)
  • Expert experience of data modeling/manipulation, understanding of information technology, data architecture and systems
  • Expert experience of Excel or DB software to visualize, analyze and manipulate large data sets
  • 5-7 years of relevant work experience developing, implementing, and managing product taxonomies
  • Firm understanding of software development cycle
  • Prior experience in product/project management, QA/engineering, or design
  • BA/BS degree