Description

At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in the self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

The Senior IT Administrator will take ownership of their area and have a clear customer focus, exceptional communication and people skills, and solid technical abilities. The candidate must be able to work effectively and mentor less skilled Support Administrators while working independently and under minimal supervision. The candidate must be able to explain technical concepts to non-technical persons,
have strong analytical, written, oral and presentations skills, and be a self-starter with a collaborative
spirit

What You'll Do Here:
• Focal point for communication and escalation amongst supervisors, technicians,
engineering, and Internet operations
• The role provides implementation & support for production printing hardware and software
systems
• Configuration and troubleshooting of complex hardware, custom built applications, storage,
configuration management and general automation
• The role requires 24/7 on-call support and occasional racking of servers and cable
management
• Assist software engineering team in developing, testing, deploying, and supporting new
systems
• Support 3rd party applications
• Provide training and guidance of contract support prior-to and during peak season, as well as
ongoing year-round.
• Provide configuration and troubleshooting for desktop/laptops, mobile devices, desk
phones, and PC peripherals.
• Utilize patch management to ensure PC software is current
• Track and maintain internal assets and inventory

The Skills You'll Bring:
• 5+ years administrating in a Windows Win7/10/2012 environment
• Must be results driven and works well in a team-oriented, collaborative environment. Strong
customer service orientation
• Solid working knowledge of Internet standards and protocols (DNS, TCP/IP, etc.)
• Server and desktop hardware configuration and build experience, familiarity with both
hardware and software RAID
• Supporting a build/release process
• Excellent documentation skills and ability to communicate effectively with technical and
non-technical audiences
• Highly motivated to solve problems; proven troubleshooting skills and ability to analyze
problems by type and severity
• Understand complex relationships between components of production systems
• Lifting and transporting of heaving to moderately heavy objects, such as computers and
peripherals
It’s Not Required, But Nice to Have:
• Cygwin, CentOS 6.4 or newer
• Implement effective Microsoft Windows Group Policies
• Ghost or similar imaging utility/software
• Experience with Microsoft Deployment Toolkit
• Windows patch management utilities: WSUS/SCCM/IBM BigFix
• Cisco IOS, LAN/WAN technologies and working knowledge of switches, routers, and firewalls
• Service Now experience

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

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