At Shutterfly, we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy.

Shutterfly has a key opening for a Performance Analytics Analyst. The primary role will be to analyze supply chain performance and develop innovative solutions through data analysis, metrics creation, and dashboard development. The role will help shape strategic business direction and work to guide optimal performance across all business units. The candidate should have a combination of analytic skills, business acumen, and interpersonal and communication skills.

Primary Duties and Responsibilities:

  • Analyze supply chain fulfillment & demand performance and develop metrics to successfully measure operations effectiveness
  • Analyze performance and develop metrics to successfully measure carrier & vendor effectiveness
  • Analyze performance and develop metrics to successfully plan demand
  • Identifies opportunities and successful tactics fulfillment process
  • Build metrics that measure shipping effectiveness
  • Create reports & dashboards that communicate supply chain performance
  • Analyze trends to identify fulfillment & demand planning improvement opportunities
  • Analyze vendor/carrier spend and develop metrics to improve performance
  • Analyze operations effectiveness and develop metrics to improve performance
  • Helps to evaluate & measure new, and existing vendor/carrier performance
  • Helps to teams to understand fulfillment changes and the factors contributing to the change
  • Explores supply chain data and discovers patterns, meaningful relationships, anomalies and trends to improve performance
  • Research opportunities to continuously improve our supply performance
  • Present analysis to cross functional teams to help make better data driven decisions


  • Bachelor’s Degree in Computer Science, Statistics, Mathematics, Economics/Finance or equivalent


  • 2+ years of experience in business intelligence or analytics
  • 2+ years of experience with SQL queries for data analysis
  • 2+ years of experience working with a BI tool (Preferably one of the following PowerBI, & Tableau)
  • Experience in extracting data & reports from SAP (Nice to have)
  • Advanced knowledge of Microsoft Excel (including pivot tables, look-up formulas) and PowerPoint
  • Exceptional analytical, critical-thinking, and problem-solving abilities
  • Strong attention to detail; highly accurate and thorough in all tasks


Other knowledge, skills, and abilities:

  • Experience managing and working in a team-oriented, collaborative and cross-functional setting
  • Attention to detail and time management to deliver high quality work for multiple projects while meeting deadlines.
  • Ability to draw conclusions/insights and translate those findings to develop recommendations for leadership action
  • Strong written and oral communication skills
  • Self-motivated
  • Strong learning capability to adapt to ever changing technologies and techniques
  • Strong organization skills and ability to prioritize
  • Strong interpersonal and communication skills
  • Ability to make decisions and work independently
  • Understanding and experience with retail and production business analysis and processes