Description

4th Shift Hours:
Fri - Sun, 4pm - 4am Thurs, 4pm - 4am (every other week)
Flexibility with hours required, as work during other hours/shifts may be needed

At Shutterfly, we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy.

Responsibilities

• Maintain and optimize the performance and utilization of the equipment
• Understand the capabilities of the machine to achieve optimum print quality
• Meet the daily, weekly and monthly service repair need of equipment optimizing customer satisfaction through service excellence
• Work directly with internal customers to keep the equipment up and running at maximum peak efficiency
• Troubleshoot, diagnose and resolve any equipment issues
• Install hardware and perform needed equipment updates and upgrades
• Escalate unresolved issues in a timely manner to minimize equipment downtime
• Position yourself to serve as the main point of contact in all equipment interactions to enable production goals to be effectively met
• Anticipate and understand opportunities for optimizing printing operation and customer satisfaction
• Perform routine scheduled preventative maintenance according to procedures
• Must have an open positive and productive relationship with the production team
• Must be able to be flexible and work alternate shifts when needed

Key Skills and Experience

• Ability to follow written instructions
• Positive attitude and willingness to learn new things
• Mechanical aptitude and skills to perform adjustments and maintenance on mechanical systems, troubleshooting and worn components replacement
• Understanding of Lock Out/ Tag out procedures
• The ability to determine the voltage of energized parts and identification of hazards
• Proficient in basic component level troubleshooting
• Ability to understand documentation of maintenance and repair procedures
• Strong organizational skills
• Ability to maintain a clean and orderly work environment (5S)
• A methodical "procedure-oriented" approach to tasks
• Good communication and interpersonal skills
• Participation in projects during off peak to improve procedures and efficiency of any tasks in your department
• 2+ years Equipment trouble shooting experience
• High School Diploma or GED
• Basic computer operation
• Able to stand for long periods of time, lift up to 50 lbs., mobility to crouch, kneel, reach, bend and do repetitive actions with hands and arms
• HIPPA knowledge is desired