Description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

We are seeking a Desktop Technician to join our Lifetouch team in Muncie, IN.  This role requires you to work onsite.  

What You’ll Do Here:

• Operate the morning shift IT support staff helpdesk & assist the various production teams to meet their goals.   
• On-prem end user support and daily service tasks for print manufacturing environment. 
• Resolution for IT problem jobs and ticket service management.
• Interaction with printing presses, high quality printers, and image processing workflows.
• Production PC support (hardware, software, networking, printer workflows)
• Inter-company support (other Shutterfly facilities, 3rd party vendors)
• Researching and implementation of new technologies & techniques.
• Networking/cable runs and patching for wired ethernet devices.
• PC imaging and deployment via SCCM or custom builds.

The Skills You’ll Bring:

• High School Diploma or equivalent.
• 2-year technical degree/A+ certification in computer science or 2 years related work experience required.
• 1 year experience with Microsoft Windows and Windows NT.  We are primarily a Windows OS facility, but some MacOS or Linux exposure is favorable. 
• Experience with ITIL ticketing software such as ServiceNow or others.
• Knowledge and demonstrated experience with related computer and networking equipment installation, configuration, and maintenance, including PCs, servers, peripherals, switches, hubs, and the general internet of things.
• Knowledge of MSSQL & MYSQL databases.
• Virtualization experience is a plus. VMWare vSphere server administration, and other desktop virtual machines. Experience with Azure WVD is also helpful.
• Able to lift and move up to 40 lbs.
• Flexible schedule (able to work alternate shifts and weekends as needed)
• Knowledge of safe working habits, ability to follow instructions and work under pressure, demonstrated problem solving ability.
• Can read and write English, communicate verbally, and fulfill job responsibilities. 

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This position will accept applications on an ongoing basis until filled.