Description

Pillars of the role: Production, Quality, Photo Editing, Customer Focus

Want to be part of a fun, creative team and be able to work from home?  Shutterfly, Inc. is currently hiring through Adecco Services to fill multiple remote, seasonal positions to join the Production Design team, who works on the Design Review service on the Tiny Prints/Shutterfly brands. From cards, announcements, invitations to stationery, we are committed to delighting our customers every day through exceptional service and products. We’re looking for team members who have solid Photoshop/Illustrator skills, a knack for English grammar, an obsession with making things perfect, and a drive to be super efficient and meet production goals. We offer great training and a positive work atmosphere!  Apply now for instant consideration!

Job Description, Responsibilities:

  • Meticulously review and proofread Tiny Prints/Shutterfly orders with set standards & procedures while meeting aggressive productivity and accuracy goals
  • Check photo resolution, edit photos to ensure optimum print quality, retouch photo issues such as red eye, blemishes, glare etc.
  • Proofread and review orders then address any text errors or customer provided information
  • Accommodate customer requests as submitted through order process
  • Interact daily with customers via phone and proofing system to ensure customer needs are met according to our premium level of service standards
  • Keep up with evolving policies and process improvements
  • Take initiative to report issues and take necessary steps to correct errors and inconsistencies to ensure accuracy and print quality of every order

Knowledge, Ability, Skills, Experience:

  • Proficient in Photoshop
    • Photo editing, color correction, red eye correction, stamping, color customizations, understanding of photo editing for print, clone stamp, healing tool, content aware
    • Advanced photo editing experience preferred
  • Working knowledge of Adobe Illustrator a plus!
    • Typesetting, layout, color customizations
  • Proficient in English spelling and grammar
    • Proofreading, editing and copywriting experience
    • Exceptional attention to detail, ability to catch typos and text inconsistencies
  • Excellent customer/client communication experience and skills
    • Previous customer service experience
    • Ability to provide exceptional service via phone/outbound calls
    • Ability to write professional emails
    • Ability to effectively resolve issues with internal and external customers and systems
    • Experience using Salesforce Service Cloud a plus
  • Ability to meet production goals/quotas while maintaining quality standards
    • Proven success in a fast-paced or goal-oriented environment
    • High standard for quality and efficiency
    • Ability to balance speed/quality without getting flustered
    • Experience with order processing a plus
  • Proficient in using web browsers, Outlook, Microsoft Word and Excel on a PC environment
    • Ability to learn our complex internal order management system
    • Ability to quickly learn new software & systems, and comfortable working within multiple programs at the same time
    • Comfortable with email communication
    • Ability to troubleshoot and resolve basic computer/internet issues
  • Knowledge of basic graphic design concepts
  • Ability to work in a rapidly evolving environment that will require flexibility in responsibilities
  • Completely accountable and willing to go above and beyond to get the job done right
  • Gracefully accepts feedback
  • Ability to communicate effectively and kindly
  • Values quality, attention to detail, and customer service
  • Thrives performing consistent, repeatable, process-oriented tasks
  • Flexible schedule – ability to work overtime during peak periods
  • Portfolio with strong examples of photo editing, compositional and typographic skills preferred
  • Degree in Fine Arts, Graphic Design, English, or Writing preferred

 

Remote Work Requirements:

  • Responsible for the installation, monthly costs and maintenance of a reliable wired internet connection with a minimum of a 25 Megabits per second (Mbs) download speed
  • Maintain a distraction-free, designated at-home workspace in safe and secure condition
  • Not responsible to provide childcare/adult care during their assigned work schedule
  • Be available to their manager, co-workers and customers during the employee’s assigned work schedule via telephone, email, and online messenger
  • PC, 2nd monitor, and accessory equipment provided