Description

At Shutterfly, we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy.

Typical Hours: Mon- Wed  OR Th - Sat   -  8am - 8pm

What You’ll Do Here

  • Research and solve production order issues
  • Escalate systematic issues to appropriate production support teams
  • Support continuous improvement efforts to improve key performance indicators
  • Assist customer service with priority orders
  • Work with production team to prioritize & schedule work, especially during peak production times
  • Utilize manufacturing systems to pull production data and provide reports to key stakeholders
  • Subject matter expert in manufacturing systems and support training
  • Build relationships and influence cross-functional teams in supporting client commitments
  • Ability to accurately report production numbers and quickly distinguish discrepancies within reporting. Be able to advise production on quality standards when necessary. Assist in communicating quality standards during new product launches.
  • Learn new workflows, systems, and products within a project schedule
The Skills You’ll Bring
  • Proficient in Microsoft Office suite applications, especially Excel
  • Able to stand for long periods of time, lift up to 40 lbs., mobility to crouch, kneel, reach, bend and do repetitive actions
  • Ability to multi-task and complete daily tasks by established deadlines
  • Excellent verbal and written communication skills
  • Work experience within a manufacturing environment preferred
  • Ability to work efficiently and accurately in teams as well as individually
  • Experience analyzing data to drive problem solving activities

It is helpful, but not required to have
  • Knowledge of Pace EFI