Description

Customer Service Representative 1 – Work from Home

Description:

Are you a customer-focused individual looking to make a change? Or Do you want to be able to work from home? Then, this opportunity is for you!

Lifetouch is hiring talented Customer Service Representatives that have a drive to help support, troubleshoot and solve customer inquires. Some responsibilities of a CSR include but not limited to are as follows:

  • Answer inquiries from customers as well as explaining the products and services offered – by phone, email, or mail.
  • Receive, process, and track customer orders using Lifetouch systems.
  • Investigate and resolve issues and complaints from customers.
  • Act as the liaison between the customer and the Service Centre.
  • Communicate with employees and customers through Microsoft Teams and phone

Position Requirements:

  • High school diploma or equivalent.
  • Proficient speaking, reading, and writing abilities in English.
  • 2+ years of customer service experience.
  • Basic to intermediate computer knowledge; including navigation of the internet.
  • Superior phone and customer service skills/etiquette.
  • Excellent interpersonal skills.
  • Outstanding organizational time management and problem solving.
  • Ability to patiently handle and resolve problems and complaints in a courteous and professional manner.
  • Ability to maintain confidential information.

Other Requirements:

  • Availability to work from January to June
  • Flexible working hours between 7:00am to 7:00pm
  • Minimum 18 years of age
  • Successful completion of a criminal background check
  • This position is a remote, work from home position. You must be able to perform the same duties, assignments, and other work obligations equivalent to working onsite in a distraction-free environment
  • Responsible to provide childcare/adult care during their assigned work schedule
  • Continue to abide by Shutterfly’s policies, including but not limited to, Anti-harassment/Discrimination, Communications, and Workplace Safety policies.
  • Be available to their manager, co-workers, and customers during the employee’s assigned work schedule via telephone, email, and Microsoft Teams
  • Notify their manager prior to any anticipated change in their assigned work schedule
  • Be available to attend scheduled meetings from home or onsite as applicable
  • Accurately record all working time via Kronos
  • Maintain a designated at-home workspace in safe and secure condition
  • Maintain a working cell phone to receive Multi-factor authentication messages to sign-in to VPN
  • Come to the site prior to the first day to set up and pick up computer system.
  • Equipment/Furnishings/Office Supplies The employee must provide all furniture, equipment and office supplies needed to work from home. Employees are responsible for the installation, monthly costs, and maintenance of a reliable wired internet connection with a minimum of a 25 Megabits per second (Mbs) download speed. Shutterfly/Lifetouch is not responsible for damage to or expenses for maintaining, repairing, or replacing any furniture or employee equipment

At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events.